Renewals Specialist - Italian

Job Description:

Job Description

We Are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values-Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value-we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.

What is the Opportunity?

We are seeking Renewals Specialists with Italian to support our Corporate Accounts business. In this role, you will manage a high volume of renewals in a more transactional model, ensuring contracts are renewed efficiently and accurately. The Corporate Renewals team differs from our Premier and Strategic teams, which focus heavily on account management and long-term customer engagement due to the size and complexity of their renewals.

The Corporate team is designed to be transactional, volume-driven, and fast-paced, requiring strong organizational skills and a disciplined approach to pipeline management. This role is also an excellent fit for early-career professionals. Historically, we've seen great success hiring recent graduates, individuals transitioning from retail sales, or those looking to move into SaaS and technology sales. The key is drive and ambition-many of our team members have leveraged this opportunity as a stepping stone into field sales or account management roles.

Key Responsibilities:

Renewal Pipeline Management
• Manage the end-to-end renewal process for a high volume of assigned customer accounts.
• Proactively engage with customers 90-120 days in advance to confirm contract terms and secure renewals.
• Ensure all renewal communications (notifications, reminders, confirmations) are accurate and timely.

Customer Engagement
• Serve as the first point of contact for renewal discussions.
• Help customers recognize the ongoing value of Omnissa's solutions.
• Escalate customer concerns to the appropriate internal teams when needed.

Retention & Growth
• Identify at-risk accounts and flag them for follow-up by Customer Success or Sales.
• Spot upsell or cross-sell opportunities where appropriate and route to Account Executives.
• Consistently deliver high retention rates by executing a disciplined, transactional renewal process.

Process & Reporting
• Maintain detailed records of all renewal activities in Salesforce.
• Track and report on renewal rates, churn risks, and upsell opportunities.
• Provide insights to improve renewal operations and customer touchpoints.

What Will You Bring to Omnissa?

• 0-2 years of experience in customer-facing or sales-related roles (SaaS, subscription-based, retail sales, or similar).
• Strong drive and motivation to build a career in technology sales.
• Ability to thrive in a high-volume, transactional sales environment.
• Excellent communication and organizational skills.
• Customer-first mindset with a focus on efficiency and accuracy.
• Familiarity with CRM systems (Salesforce preferred).
• Fluent in English

Location: Cork, Ireland
Location Type: Hybrid - 3 days per week in office
Education: Bachelor's preferred, or equivalent combination of education and relevant professional experience.

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and provide equal opportunity for all.