Project Assistant (Italian speaking)

Job Description

As a Project Assistant, you will maintain regular communication with our customers throughout the planning phase of the projects lifecycle. Your will ensure customer satisfaction, manage expectations, and promptly address any concerns or issues. You will work closely with our fantastic team of project engineers, commercial team and the operation managers to ensure the best quality of service.

Responsibilities

• Maintains regular and proactive communication with customers to clarify what are the critical items (information and samples) needed for UL to start the product evaluation.
• Discusses customer's needs, provides updates, sets expectations, and addresses any questions or concerns.
• Monitors project progress and tracks milestones, ensuring timely completion of tasks and deliverables.
• Organizes regular follow-up meetings or calls with customers to assess satisfaction levels, gather feedback, and identify areas for improvement.
• Documents and maintains comprehensive records of all customer interactions, ensuring accuracy and accessibility of information.
• Continuously improves customer satisfaction by analyzing feedback, identifying trends, and implementing necessary changes or improvements.

#LI-Hybrid
#LI-ZK1

Qualifications

• Degree in business administration, project management, or related field (preferred).
• 2-3 years of experience in project handling or customer service roles, with a focus on customer communication and satisfaction.
• Advanced level of English and Italian is a must.
• Good knowledge of MS office programs.
• Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Attention to detail and a commitment to delivering high-quality work within deadlines.
• Problem-solving and conflict resolution abilities, with a proactive mindset.
• Ability to work well independently as well as in a team environment.

About Us

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.

Mission: Working for a safer world

About the Team

Consumer, Medical & Information Technologies (CMIT) business provides certification, testing, inspection, verification, consulting and training services related to traditional consumer electronics products and the latest categories of products (such as wearable devices and networked cars), small household appliances and medical devices. We can provide comprehensive and applicable safety and regulatory requirements support for innovative products and technologies, provide pre conformance testing at the design and development stage to identify potential compliance problems, and formulate targeted testing plans for all target markets. UL Solutions' CMIT business has helped many manufacturers improve product safety, comply with regulations and industry requirements, bring innovative technologies and electronic products to the market, and meet consumers' requirements for product reliability and performance.