PIM Agent with English and Italian

What you do

The Provider Invoice Management Team ensures the accurate and timely payment of service provider invoices and the rebilling of related costs to our Business Partners in the Roadside Assistance, Medical Assistance, Health, and Travel Health sectors.

As a Provider Invoice Management Agent, your role is to ensure that provider and business unit invoices are processed correctly and on time, and that all related costs are rebilled accurately to clients.

Your responsibility

• Process payments of service provider invoices.
• Process payments of invoices for Business Units and Operating Entities (OEs).
• Verify outgoing payments in GRP.
• Approve provider self-invoices.
• Rebill costs accurately to Business Partners.
• Clarify special cases in collaboration with the Accounting and Partner Network teams.
• Handle requests received from providers via the shared mailbox.
• Communicate professionally with providers via email and/or telephone.
• Handle and resolve provider complaints with empathy and efficiency.
• Perform any other job-related duties assigned by your superior, in line with the scope and objectives of the role.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

What you bring

• Completed education; experience in the insurance or accounting field is an advantage.
• Comfortable working with computers and learning new programs and processes quickly.
• Strong numerical aptitude and analytical thinking.
• Excellent communication skills in English (C1/C2 level).
• Proficiency in Italian (minimum B2 level);
• Strong teamwork and collaboration abilities.
• Active listener with empathy and professionalism in communication.
• Ability to remain calm and composed in challenging situations.
• Resilient, reliable, and detail-oriented.
• Basic familiarity with available AI tools such as ChatGPT.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

What we offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

98399 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.