People Services Employee and External Life Cycle Trainee with Italian language

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.

At Opella CHC, we have one shared mission- we work passionately, every day, to 'serve healthier, fuller lives' now and for the generations to come. Everything we do is centred around people - our consumers, our customers, healthcare professionals, and our employees - across the world.

We are on an exciting journey as we have created a fully standalone CHC Business Unit (separating the Business Unit from our Pharma company heritage, processes etc), to create an agile, consumer-centric and responsive organization to deliver our ambition: to become the best Fast Moving Consumer Health (FMCH) company In & For the world.

In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: People Services (PPL).

Therefore, GBS PPL Regional Head Is Looking For People Services Employee and External Life Cycle Trainee with Italian language.
The People Services Employee and External Life Cycle Trainee reports to the GBS PPL Cluster or Country Head. The position will work closely with the PPL Employee and External Life Cycle and also HR, Legal, Compliance, Digital, third party providers.

People Services Employee and External Life Cycle Trainee with Italian language role summary

Main Responsibilities

Employee Life Cycle

• Manage Entry, contract event, Leave Of Absence, career moves, Exit, International hiring and moves, reporting...
• Liaise with HR, managers, Digital, Facilities, Security whenever needed

Employee Queries

• Manage and promote articles available as Self Service - Level 0
• Ensure a customer experience when responding to employee queries, as Level 1
• Apply the Service Level Agreement and monitor KPIs

External Workforce

• Once selected, update the system with EWF data
• Manage on and offboarding
• Manage queries related to External Workforce
• Manage EWF reporting
• Liaise with HR and Procurement whenever needed

Transversal

• You will closely work with HR Services Payroll Specialists applying our global Core Model
• The Employee and People Services Employee and External Life Cycle will actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day to day administrative tasks
• The People Services Employee and External Life Cycle shall contribute to our Continuous Improvement process by providing feedback on known issues, propose ideas, take initiatives, share best practices
• The People Services Employee and External Life Cycle team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects...

About you

Experience

About you

• Experience in Human Resources or customer service or care experience within a shared service environment
• Experience with multicultural organization
• Experience with case management application(s)

Soft Skills

• Self-organization skills, prioritizes effectively
• Strong communication and customer services skills
• Capable of handling difficult situations by demonstrating professionalism and confidentiality
• Ability to work with a team to create effective strategies and meet team goals
• Customer oriented mindset

Technical Skills

• General knowledge of Human Resources policies and procedures
• Previous experience with Workday or similar Global HR systems

Languages:

• Excellent written and verbal communication skills in English and Italian

When Joining Our Team, You Will Experience

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• Work from an "Office of the Year 2020" finalist office
• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
• Practice your language skills within our "Language Club"

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers