Outlet Manager - Italian Speaker - Jumeirah Messilah Beach Kuwait

Job Description

About Jumeirah and The Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the job:

An exciting opportunity has arisen for a Restaurant Manager - Italian Speaker role to join the F&B team at Jumeirah Messilah Beach, Kuwait.

Your main duties will include:

Staff Management and Development:

• Hiring, training, supervising, and disciplining outlet staff.
• Preparing schedules and managing overtime.
• Conducting performance evaluations and recommending promotions, salary adjustments, or dismissals.
• Developing colleagues for future roles.

Guest Relations:

• Maintaining a friendly, unobtrusive manner with guests.
• Handling guest complaints or concerns and promoting good public relations.
• Recognizing and addressing disruptive or undesirable guests.

Operational Oversight:

• Ensuring consistent service techniques are followed.
• Managing reservations and seating.
• Ensuring the correct supply of materials and controlling food and beverage usage.
• Overseeing the physical condition of facilities and equipment, recommending improvements.
• Supervising public areas and restrooms.
• Managing inventories related to the outlet's operations.

Collaboration and Communication:

• Coordinating with other departments for team support.
• Communicating with chefs and food & beverage teams about menus, marketing strategies, and guest feedback.
• Participating in required meetings and promoting teamwork.

Financial and Operational Control:

• Forecasting covers and revenues, scheduling accordingly.
• Managing expenses to ensure higher revenue and profit.
• Familiarity with profit and loss statements, food and beverage cost calculations, and departmental budgeting.

Safety and Compliance:

• Ensure a safe working environment and handle accidents properly.
• Responding to hotel emergencies or safety situations.
• Maintaining standards related to conduct, appearance, sanitation, etc.

Special Events and Promotions:

• Planning and executing special events (e.g., Ramadan, Eid).
• Implementing merchandising strategies that align with the hotel's profile.

Technology and Systems:

• Using the POS system for check handling, reports, and other operational needs.

Human Resources Knowledge:

• Being well-versed in HR processes such as interviewing, evaluating, disciplining, and termination.

Qualifications:

About you:

• Minimum of two years of managerial experience in a fine dining restaurant.
• Proven ability to manage multiple responsibilities effectively.
• Fluency in both Italian and English.
• Comfortable working in a multicultural environment.
• Strong communication skills, attention to detail, accuracy, customer service orientation, and proficiency in computer applications.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry