Outbound Call Operator - Italian Native Speaker (Permanent Role / Madrid Based)

Join us on our exciting journey!

We are recruiting a new Outbound Call Agent with native level of Italian and proficient working with databases and office.

If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you!

Essential Functions:

• Analyze Panel Sample design to ensure feasibility and Follow-up of Design Fulfilment.
• Recruit target doctors and follow-up on their participation. Create doctor's engagement.
• Promotes HCP collaboration in syndicated, ad-hoc PMR studies based on established standards. Initiates follow-up calls with panelists to achieve maximum rate of return.
• Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations. Investigates, resolves and processes panel incentives issues within defined guidelines in order to facilitate timely receipt of compensation.
• Support doctor during their E to E participation and act as the Voice of Doctor in new projects, set-ups, market analysis feasibility, etc.
• Work cross-functionally with coding team to resolve data quality issues.

Qualifications:

• Italian Native Speaker. English is a plus.
• High School Diploma or equivalent Req.
• One (1) years exposure to medical products and/or doctor's offices Pref.
• Good communication skills.
• Ability to follow established procedures to resolve routine matters.

We invite you to join IQVIA™

IQVIA™ is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status".

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.