OTC Collections Analyst with Italian

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The AR/Collections Analyst will focus on cash collections in a high transactional volume, positive team-oriented environment, with multiple revenue streams all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact to customers with delinquent balances, to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The role will provide meaningful insights and resolutions relative to receivable issues. Additionally, the role should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance. The Collections Portfolio Specialist will be critical in cultivating an environment that supports and reflects the Warner Bros Discovery brand.

Your Role Accountabilities...

• Review customer status and initiate make collection activities based upon corporate policies and procedures,
• Follow up with customers regarding past-due payments;
• Monitor and reconcile all over age accounts;
• Assist with incoming customer payment allocation requests,
• Process and reconcile account receivables and remittances,
• Ensure that target collections are collected during the month,
• Preparing the statement of accounts for customers and regularly following up for payments,
• Enter and maintain detailed conversation notes for all customer accounts
• Ability to deliver ad hoc reporting as needed / requested,
• Follow-up on remittances with customers and understanding of adjustments in payments like WHT, Forex impact;
• Create AR aging reports, Address payment issues like double payments or other discrepancies,
• Perform account maintenance when necessary or instructed (refunds, credits, write offs etc.)
• Provide updates to senior sales leaders on the payments
• Maintain documentation for compliance reporting and audits
• Create regular reports to accurately track financial information
• Test new implementations and changes to the SAP system environment
• Maintain data integrity at all time, All other functions as assigned

Qualifications & Experience...

• Fluent English and Italian
• 1 to 3 years' experience in Collections and Account Receivables reconciliations
• Strong analytical capability with a focus on resolving complex customer account reconciliations.
• Quick problem solver, team player, good time management skills
• Excellent listening, oral, and written communication skills
• Deep understanding of Media Math, SAP ERP
• Great organizational and interpersonal skills
• High level of analytical skills
• Complete understanding of the Order to Cash process
• Working knowledge of Microsoft Office products (Outlook, Word, Powerpoint)
• Ability to work independently, creatively, and efficiently
• Proven track record in meeting deadlines

Not Required but preferred experience:

• Experience in the Media Industry and/or Media Sales is preferred

What's in it for you...

• Contract of employment
• Hybrid work model, flexible working hours
• Free access to player.pl and HBO Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

#LI-Hybrid

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.