Order To Cash Representative - Italian speaking

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

All O2C representative:

• Each O2C Representative is responsible for their own customer portfolio.

• Ensures that the proper level of service is provided to the customers & Lexmark teams, in accordance with Lexmark Corporate policies/processes, legal and compliance requirements.

• Understand issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.

• Continuously support system and process improvement initiatives, projects.

• Create reports - when necessary, from SAP/Power BI dashboards or Business Objects.

• Applies technical, functional and E2E knowledge to resolve issues.

• Assists in external and internal audits, including preparation of support and materials upon requests.

• Based on business requirements - O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.

Order to delivery (O2D):

• Monitoring customer orders in SAP (including EDI order management).

• Support customer master data set-up and change requests.

• Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, and any other requirements like specific export documents, certificates).

• Handle backorder situations with diligence.

• Builds strong relationships with customers, sales, supply chain teams and other functions for issue resolutions in a timely manner.

• Maximizes customer satisfaction level and secures O2D KPIs results.

Invoice to Cash (I2C):

• Manages cash collection activities to guarantee payments arrive on time.

• Monitors, follow-ups and communicates daily with customers and internal teams for all Invoice to Cash topics (invoices, disputes, payments, direct debit activities, factoring and any other requirements).

• Proactively support cash flow by maximizing cash receipt for the actual month.

• Analyze AR Delinquency report, identify root causes for outstanding items, take actions to deliver I2C KPIs.

• Actively collaborate with customers, credit managers, cash applications, finance and other internal teams for issue resolutions in a timely manner.

EDUCATION & EXPERIENCE

• University or college degree

• Fluent in English and in supported country language (any additional language is an advantage)

• Strong MS Office knowledge

• Previous experience, especially in particular area, preferred

• Experience with SAP /Power BI / Business Objects or Project Management would be a plus

SKILLS

• Customer orientation and ability to adapt/respond to different types of characters

• Great Communication & interpersonal skills

• Has a problem-solving mindset

• Ability to learn quickly, and become expert in different system driven tasks and flows

• Proactive, open minded, result oriented

• Accurate, and able to deep dive into details

• Able to work independently, and as a member of a team

How to Apply ?

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