Order to Cash Analyst (Italian Speaking)

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're driven by progress and thrive on the challenge of relentless improvement. We're growing fast and our ambition is huge - more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we're proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson's growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

About the role

We are looking for candidates who are familiar with SAP, can communicate well in Italian in addition to English with experience in broader Order to Cash area (Billing, Collections or Deductions)

Responsibilities:

• Support the end-to-end management of customer orders, ensuring accurate processing whether received electronically or entered manually.
• Coordinate the release and delivery of customer orders, working with various teams to ensure timely and efficient shipments.
• Act as a point of contact for internal teams, logistics partners, and customers regarding order and delivery questions.
• Assist with credit and pricing tasks and help manage any related customer inquiries or issues.
• Work closely with the warehouse and logistics teams to help keep orders moving smoothly through the supply chain.
• Process and review eCommerce orders, checking order accuracy and completeness.
• Address and help resolve any issues relating to direct customer orders or deliveries, supporting the customer service team as needed.
• Support the management of product returns, refunds, and stock reconciliation, ensuring timely and accurate completion of these tasks.
• Help monitor and support the invoicing process, including the resolution of basic invoicing issues.
• Assist with processing different types of sales orders, such as proforma, samples, and business-to-business requests.
• Proactively look out for and suggest solutions to everyday problems to help improve our processes.

About you

• A proven experience of 2-3 years in Billing, Collection or Deduction process in other organization.
• Fluent in English and at least on B2 level: Italian
• SAP Systems knowledge
• Good analytical skills and attention to details
• Ability to process hight volumes of invoices with high accuracy.
• Strong working knowledge of Microsoft Office
• Have a 'Can-do' attitude, highly self-motivated and deadline driven.
• Comfortable in a multi-cultural work environment and working with virtual teams.
• Working in a fast-paced team environment with high volume activities and changing priorities.
• Strong communication skills

Benefits and lifestyle

Financial:

• Performance related bonus
• Life Assurance
• Accidental Death and Dismemberment Insurance
• Discounts on Dyson machines
• Pension scheme with competitive employer contributions

Lifestyle:

• Free fruit delivered for office staff, free coffee and tea
• Cafeteria Benefit - wellness programme, cinema tickets, Multisport card etc.

Health:

• Medical: Employee cover + opportunity to buy additional cover for family
• Employee Assistance Program for employee and dependants

#LI-SK1

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.