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Order Management Support Specialist - Italian speaking
Data di pubblicazione 17.09.2024
What INNIO offers you:
- Young & supportive team - in a fast-growing international business environment
- Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
- Hybrid working - 50% Office, 50 % Home Office with flexible working hours
- Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
- Medicover Spring White Package- from the first day of employment
- Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
- Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
- Live an active lifestyle - activate your AYCM pass
In this role you will be responsible for:
- Manage and execute customer orders, returns and complaints related to any kind of external and internal spare part orders and transactional orders
- Own on-time shipping (OTS) for an assigned group of customers/ regions
- Strive to meet customer request dates, reduce orders processing cycle and keep backlog of orders to a minimum
- Know and manage customers, understand customers' needs special requirements, coordinates
- Communicate and follow up with the responsible customer functions for timely, accurate and complete fulfillment
- Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management, management of big order quantities, shipment tracking, documents management
- Conduct and participate to customer meetings and reviews
- Work cross-functionally with Regional Services teams, and colleagues (e.g. central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance)
Your profile:
- Completed studies with a focus on Economics, Logistics or International Trade
- 1-2 years relevant work experience in Customer Service/ logistics/ international trading
- Fresh graduates are also welcome
- Fluency in Italian and English (both written and spoken)
- Proficiency in Microsoft Office applications (Outlook, Excel)
- First-hand experience with Oracle, SAP or another ERP system is an advantage
- Pro-active behaviour with a strong customer and service mindset
- Flexibility and ability to work well with deadlines in a fast paced environment
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