Order Management Specialist with Italian (All genders)

Job Title
Order Management Specialist with Italian (All genders)

Job Description

Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.

Minimum required Experience:
Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

As Philips Personal Health Department, we're a visionary company dedicated to creating innovative solutions that impact people lives positively every single day. We are focused on delivering exceptional and high standard Personal Health products as well as customer service and operational excellence to fulfill our customers' needs.
Join us and be part of a team that values collaboration, creativity, and growth.

Your role:

• Accurate and timely order entry in SAP
• Coordination of the end-to-end order delivery process
• Close cooperation with stakeholders (Key Account Managers, Customer Fulfillment Managers, Demand Planners, Warehouse team, Carriers, Accounting)
• Investigation and resolution of customers' queries
• Maintenance of strong relationships with our customers
• Participation in process improvement projects

You're the right fit if:

• Bachelor's degree or vocational (MBO) degree with relevant work experience
• Previous experience within Order Management is a plus
• Strong customer service orientation and problem-solving skills
• Very good level of MS Office
• Good communication skills
• English at B2 level and Italian C1 level
• Previous experience within Order Management is a plus
• Knowledge of logistics / supply chain nice to have
• Cultural awareness and proactive behavior

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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