Order Management Specialist (m/f/d) (Italian speaker)

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

"The future is circular"

Key responsibilities:

• Execute Order Processing Excellence - Perform daily order-to-stock activities, ensuring accurate and timely stock allocation based on availability and fulfilment constraints within defined guidelines.
• Ensure Order Accuracy - Validate order details and proactively resolve routine issues such as discrepancies, backorders, and cancellations to maintain smooth processing.
• Collaborate Cross-Functionally - Work closely with Field Stock Management, Credit&Collection Shared Services, and Customer Care to ensure seamless execution and alignment across teams.
• Maintain Data Integrity - Accurately record and update order information in ERP and CRM systems, ensuring full traceability and reliable reporting.
• Support Backlog Management - Contribute to backlog transparency by providing input for prioritization and helping improve operational responsiveness.
• Follow Process Standards - Adhere to established SOPs and APQC-aligned workflows, ensuring consistency, compliance, and efficiency in all activities.
• Enable Operational Efficiency - Actively support end-to-end order fulfilment by ensuring high-quality data entry, effective coordination, and smooth collaboration with internal stakeholders.

We expect:

• Educational Foundation - Bachelor's degree (or higher) in Business, Logistics, or a related field
• Early Career Experience - Initial experience in order entry, customer service operations, or a comparable environment
• Accuracy in Execution - Ability to work precisely and reliably in fast-paced operational settings
• System Exposure - Basic familiarity with ERP and CRM systems as well as order lifecycle processes
• Detail Orientation & Data Quality - High level of attention to detail, ensuring accurate order entry and consistent system updates
• ERP/CRM Proficiency - Solid foundation in system navigation, data entry, and order tracking
• Collaboration & Communication - Strong teamwork and communication skills to enable smooth cross-functional coordination
• Language Skills - Fluent in English and Italian

We offer:

• Make a difference where it matters - Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect - Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions - Your ideas matter and drive real change.
• Work your way - Enjoy hybrid work
• Unlimited learning opportunities - Access to unlimited LinkedIn Learning.
• Support when you need it - Our Employee Support Program.
• Modern office - open office spaces, modern and digital devices.
• Boost your energy - Free beverages to keep you going.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.

We are looking forward to receiving your application.