Order Management Specialist, Italian Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for an Order Management Specialist, Italian Speaker to join our team in UPM Business HUB Wrocław, Poland.

Greetings from your future manager

Hi! We welcome you to join the enthusiastic Order Management Team in Wrocław. In this role you will handle order management tasks with full responsibility of giving the promise internally and externally. You will be a part of diverse team of professionals driving UPM Communication Paper Supply Chain to be a professional and efficient organization. - Agnieszka Nowakowska, Manager, Order Management

What you will do

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes
• Enable accurate and timely booking, processing and confirmation of orders
• Support implementation of effective and efficient order management ways of working
• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering
• Carry out related processes such as Materials & Package Material master data
• Ensure troubleshooting in order processes
• Support internal projects and actively participate in the implementation of future ways of working
• Support continuous improvement of work processes
• Guarantee smooth and timely communication with various internal stakeholders and customers to accomplish efficient order management processes

Who you are

• You have a relevant university degree or at least 2 years business experience in customer service or order processing
• You have a good knowledge of Order Management tools (e.g. SAP)
• You coordinate and communicate efficiently with internal stakeholders
• You are a team-oriented person and good networker
• You provide a solution oriented and customer focused mindset
• You have an interest to work in international teams and to collaborate with multiple teams
• You have proficient verbal and written communication skills in English and Italian; other European languages will also be considered as beneficial

This is what we offer to you

• A meaningful job - We have an inspiring purpose 'We renew a future beyond fossils'. Our work is impactful and transformative.
• A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

The position holder will report to Manager, Order Management.

Please apply via the apply button and attach your CV latest by 04.07.2025. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at careers@upm.com or tel. +48 12 399 94 99

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link:

https://www.upm.com/investors/governance/compliance/reportmisconduct/

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

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