Order management specialist - Italian speaker

Company Description

Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission!

At Veolia Business Solutions we EMEA Customer Care Team - as part of Global Supply Chain Operations - manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers. We aim to focus on continuous improvement and increased service level throughout working on initiatives enabling customer service to do more value-added activities for the business and our customer base.

Job Description

As an order management specialist you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicating with customers and the stakeholders. In case of urgent requests you will also be working with planning on order expediting. You will also be responsible for customer and key customer queries both in written and over phone.

Tasks and responsibilities:

Order management

• Processing orders, CMS & AI, in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
• Project billing

Account Management

• Handling queries to meet customer expectations
• Root cause analysis to identify process gaps in order to improve customer experience
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Qualifications

Required education and experience:
Essential
• Advanced level of the language of Italian and English skills
• 2 years relevant professional experience
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication - both with internal and external customers
• Good problem-solving capability
• Customer service attitude with ownership on any kind of queries
• Logical thinking, analytical mindset, Reporting skills
• Proficient IT skills including Excel and Google Workspace
• Team Player
• Solid SAP knowledge and experience as a user
• Experience in customer service / order management
Desired Characteristics
• University or college degree
• Salesforce.com experience
• Mentor/Coaching attitude
• Additional relevant foreign language knowledge
• Process improvement and project management mindset

Additional Information

What we offer:

• hybrid work: weekly presence in our office in Budapest Váci Greens + home office possibility
• Value-creating tasks and challenges in a successful and environmentally conscious company
• Regular training and development opportunities
• Safe, stable, family-friendly workplace for the long term
• Clean and safe working environment
• Cafeteria, life and accident insurance, Medicover private health service
• Birthday bonus
• Employee support program (e.g. legal, health, psychological counselling, medical screening tests)
• Family support (e.g. start-of-school support)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.