Order Management Senior Analyst -Italian Speaker

• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We're an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that's growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope.

As one department within SBS, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Main responsibilities:

- Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process

- The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments)

- When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution)

- Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done

- Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule back-orders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock)

- Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments

- Contribute to continuous improvement of order processing as required by Manager, Global Process Lead

About you

Experience:

• Experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma
• Good business acumen (advantageous)
• Overall Order to cash knowledge including link with customer inventory management (essential)
• Strong problem solving, deductive (advantageous)

Soft skills:

• Ability to interact with internal stakeholders in issue resolution (essential)
• Detail-minded, clear thinker, quick learner
• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
• Good communication skills (advantageous)

Education:

• At least 1-3 years experience in Customer service in contact with the customers or similar (essential) preferably in Pharma
• Strong understanding of order to cash overall processes
• Good business acumen (advantageous)
• Experience in call centres resolving customers issues (advantageous)
• Strong problem solving, deductive and analytical skills (advantageous)

Languages:

• Excellent English and Italian written and verbal
• Second European languages is a plus

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
• Play an instrumental part in creating best practice within our Sales Order Management Team

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document before applying.

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!