Order Management - Process Associate - Italian - hybrid Bucharest

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting you to apply for the role of Order Management - Process Associate - Italian - hybrid Bucharest.

Responsibilities
Order Processing & System Management
• Accurately book customer orders in the ERP system.
• Update ERP records with client details, supply information, and pricing.
• Monitor daily order status and ensure timely processing of assigned requests.
• Prepare basic documentation for orders, including transport and customs papers.
Customer Communication & Support
• Respond to customer inquiries via email and phone with clear and helpful information.
• Build and maintain positive relationships with clients and sales representatives.
• Handle routine customer complaints related to logistics, damaged goods, and delayed shipments.
• Support internal update requests such as credit/debit notes and reimbursements.
Logistics Coordination
• Coordinate with warehouses and forwarders to manage deliveries.
• Communicate availability and delivery timelines to customers.
• Assist in resolving delivery discrepancies and shipment delays.
Issue Resolution & Escalation
• Identify inconsistencies between client purchase orders and system data.
• Escalate unresolved problems or delays to senior team members or relevant stakeholders.
Reporting & Continuous Improvement
• Perform regular reporting on order status and customer interactions.
• Participate in process improvement discussions

Qualifications we seek in you!

Minimum Qualifications
• High school diploma required; university student or graduate preferred (Economic studies are an advantage)
• Proficiency in Italian at C1 level
• Good communication in English
• Familiarity with Microsoft Excel

Preferred Qualifications
• Prior experience in Order Management, OTC, Supply Chain, or Logistics is a plus
• Exposure to ERP systems (e.g., SAP) is an advantage
• Good communication and interpersonal skills
• Ability to work in a team and follow structured processes

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.