Order Handling Specialist with Italian or Spanish (All Genders)

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Handling of customer requests and creating new cases in Salesforce
• Checking requests against production planning
• Being the first point of contact for the customer
• Communicating the results of cases
• Escalating of unresolved cases to the next level
• Handling of order changes caused by Schaeffler (AB-Monitor)
• Checking of confirmation situation via AB-Monitor
• Sending out order confirmation
• Delivering coordination with Transport Management and requesting proof of delivery

Your Qualifications

• Completed at least bachelor studies or comparable qualifications with corresponding practical experience
• Minimum 2 years of proven experience in a customer service or demand management position in international organization
• Fluent verbal and written communication skills in English (min. C1 level)
• At least very good command of the Italian or Spanish language (min. B2)
• Knowledge of Polish is considered a strong asset
• Knowledge of SAP R/3 SD Module, SAP APO, Salesforce Service Cloud is a plus
• Excellent communication skills, both in writing and speaking
• Strong interpersonal skills

Our Offer

• Be a part of a global company & international team with a diverse variety of backgrounds, skills and views.
• Grow with us! Get access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all your skills in practice.
• We work in a hybrid working model, with flexible working hours. Our modern office is located in the center of Wroclaw.
• We offer attractive benefits package, such as medical and dental care, sports card, life insurance for you and your family. We are also providing access to our Mental Comfort Program.
• Our Cafeteria Platform allows you to choose from various benefit options with points added monthly to your account. Haven't found what you are looking for? Our concierge will be happy to help!
• Join our CSR activities, such as tree planting, riverside cleanup, or participate in other charity events.
• Spend some time with your work colleagues during integrational events, such as mountain trekking, city games and workshops. You can also join one of our many Passion Clubs like Foodies, Sports Team and Language Clubs as well!

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your Contact

Recruitment Team

OR-WRO-Candidates@schaeffler.com

Keywords: Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management;