Online charging 2nd Line Engineer with Italian

Your day to day:

Within the team, the role is responsible of reactive and preventive maintenance and support of engineering and delivery teams in deploying new technologies and services ensuring that the implementation respects resiliency and monitoring standards.The role defines guidelines and performs trouble-shooting activities as well as maintenance routines to avoid outages and guarantee service continuity with incidental service restoration.

With these activities you will have a great impact on our business:

• In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for Service Platforms work components
• Solve service-related Customer Complaints within SLA. Tracing and debugging on various service platform components. Complex traffic and E2E service trend and protocol analysis
• Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network. Introduce and manage cutting edge technologies including vendor and on the job training
• Assure planned work activities and upgrade of Services platform components with zero incident. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities

With these skills you are a great candidate:

• Detailed understanding of main network and Telco protocols like SS7 (MAP, Camel), diameter, LDAP, SOAP.
• Telco services analysis and troubleshooting in problem and change management. Analyse and interpret traces (e.g Wireshark traces, network element traces, logs).
• Good knowledge of mobile network architectures 2G/4G/5G, VoLTE and Web Application, Web Services management
• Team working oriented and ability to work across multi-functional and cultural boundaries with problem solving skills and attitude to manage emergency situations to deliver results and improve performance
• Good communication skills, English (spoken and written), Italian (spoken and written).

Must have technical / professional qualifications:

• University degree: faculty of Electronics, Telecommunications and Information Technology
• > 2 years of experience in Telecommunication on similar position.
• Hands on experience with Telco Service components
• Scripting knowledge (Linux, Python, Ansible) desirable

Sounds like the perfect job? We've got even more to offer:

• Work from Home - hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation - Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.