Motor Damage FNOL Agent

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Motor Damage FNOL Agent

Job Location: Ireland - Home working
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications

Join our team as a Bilingual Motor Damage FNOL Agent, managing motor damage claims from first notification through to resolution while delivering excellent customer service and supporting successful recoveries.

As the first point of contact for motor damage incidents, the Motor Damage FNOL Agent plays a vital role in ensuring claims are handled efficiently, accurately, and with a strong focus on customer service. Working within a fast-paced environment, you will manage the end-to-end processing of First Notification of Loss (FNOL) claims, ensuring incidents are recorded promptly, relevant documentation is obtained, and claims are directed to the appropriate handler or insurance provider.

This role involves investigating and processing damage claims, establishing liability, coordinating third-party recoveries, and preparing documentation to support the recovery of damage costs. You will liaise with a wide range of stakeholders, including rental locations, insurance providers, maintenance teams, damage collectors, and customers, ensuring all parties are kept informed and that claims progress smoothly.

A key part of the position is maintaining accurate records within internal systems, ensuring claims are opened within agreed timescales and that all supporting evidence, such as accident reports, photographs, and vehicle damage assessments, is obtained and correctly matched to the claim. You will also respond to customer enquiries, gather additional information where required, and ensure corporate standards and procedures are consistently followed.

Success in this role requires excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while meeting service targets. You will play an important part in delivering a positive customer experience while supporting the efficient recovery and resolution of motor damage claims.

The skills you will have when you apply:

• Customer Service Focus - Strong commitment to delivering a professional and responsive service to customers, colleagues, and stakeholders.
• Administrative Experience - Previous experience working in an office or administrative environment is advantageous.
• Language Proficiency - Ideally fluent in Italian, but candidates fluent in Spanish, French, German, or Dutch will also be considered.
• Systems Knowledge - Experience using claims or business management systems is desirable.
• Communication Skills - Excellent written and verbal communication skills, with the ability to engage confidently with customers, management, and external partners.
• Attention to Detail - Ability to maintain high levels of accuracy when processing claims, recording data, and handling documentation.
• Organisation & Self-Management - Highly organised and self-motivated, with the ability to prioritise workloads, manage multiple tasks in a fast-paced environment, work independently using initiative, and consistently meet deadlines.
• Problem Solving & Decision Making - Ability to analyse information, make informed decisions, and progress claims efficiently.
• Teamwork & Relationship Building - Proven ability to work collaboratively as part of a team while building positive working relationships across different departments.

What we'll give you for this role:

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP - Employee Assistance Programme
• Life Cover
• PHI - Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

Next steps for you:

Think we'd be a great match? We'd love to hear from you - apply today.

If you're unsure whether you meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds and experiences, including those returning to the workforce or looking for a new career direction.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

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