Microsoft Technical Consultant - Italian + English + Polish

• Must be fluent in English and Polish and Italian
• Work Shift: 8 am - 5 pm CET (but may change slightly, so needs flexibility)
• Must reside in Kraków area.
• No visa sponsorship

The Team

Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Assessments focused on Cloud Migration, Copilot Adoption and Security in Microsoft's SMB customer segment. This program provides data-driven reports to help customers gain a thorough understanding of their current IT estate and to inform their cloud migration strategy, extending their capabilities and empowering their organizations. The SMB Assessment Desk receives nominations from multiple channels within Microsoft, engaging customers for pre-deployment technical check calls, deployment support, and report-delivery to customers and partners to enable rapid migration. The Desk leverages third-party Assessment tools Dr.Migrate and QS Solutions' CSAT. The success of the SMB Assessment Desk is defined by enabling customers to migrate and modernize their infrastructure with Microsoft Cloud services, including Azure and Microsoft 365.

The Role

Our Technical Consultants are the front line, supporting customers in their deployment of relevant Assessment tools, and supporting them in defining a roadmap to achieve their strategic goals through the adoption of Microsoft Cloud technologies. Therefore, applicants' communication skills and attention to detail are key. Successful applicants will demonstrate strong technical acumen, project management skills, and the ability to effectively communicate across multiple levels of a customer organization (from IT staff to project managers to business decision makers) as well as Microsoft's internal teams. Successful applicants will demonstrate a diversity of IT systems and administration knowledge enabling them to guide customers in the implementation and use of solutions such as Dr.Migrate, Unifycloud and CSAT

This role will require fluency in English and Polish and Italian.

Successful candidates will be able to deliver all components of an Assessment, including:

• Engagement with Microsoft Stakeholders and Field Sellers
• Requirements Communication and Kickoff: Understanding and clearly communicating the technical requirements of the Scale Assessment process, as well as the relevant benefits and outcomes to be expected upon delivery.
• Discovery: Determining the optimal discovery platform to achieve the stated objectives, supporting deployment through complete discovery.
• Analysis: Reviewing and finalizing an Assessment Report (specific to the tool used for Assessment delivery), identifying and highlighting key insights.
• Presentation: Presenting key insights and actionable recommendations to relevant customers, partners, and Microsoft contacts
• Cross-team Coordination: Supporting a seamless customer transition into post-Assessment actions with relevant Microsoft, Partner, or other point(s) of contact
• Tracking: Log activities and updates in appropriate systems (e.g., internal CRM systems) for accurate tracking and reporting
• Workshops: Conduct workshop with customers for AI Adoption

Required experience:

• C2 level of English proficiency.
• Technical experience in cloud services or SAAS products such as M365, O365, Azure, Copilot (at least 1 of them) or cloud services competitors of Microsoft, such as Google Workspace or AWS.
• Customer or client-facing experience, making presentations.
• Experience within the Microsoft ecosystem.
• 1-2 years' experience in IT service/support, seeking to leverage those skills in an analytic role.
• Ability to analyze, interpret, and present data.
• Demonstrated ability to manage a queue of projects concurrently with little supervision - project & time management, coordination, status updates, etc.
• Very strong communication and interpersonal skills.

Additional desirable experience:

• Experience with discovery and assessment platforms such as Azure Migrate,Dr.Migrate, Unifycloud and CSAT
• Deliver of Workshops and sessions to customers
• Any area(s) of IT, Systems Administration, Windows or Linux OS, Networking.
• Relevant Skills: Networking and Administration for Windows / Windows Server OS and Linux; PowerShell; Active Directory, DNS, DHCP; Virtualization Technologies (ex., VMware, Citrix, Hyper-V).
• Passed certifications such as AZ900 , MS900 , AI900 , SC900

Individual and team growth through collaboration are cornerstones of Inviso's culture, and members of our Microsoft Consulting Group work closely together to share knowledge, learn, mentor, and develop new & diverse skills.

Benefits:

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible. Our benefits in Poland include paid annual leave and public holidays, disability, retirement & pension, unemployment insurance, worker compensation insurance, maternity, paternity, parental, bereavement and marriage leaves and a rewarding referral bonus program, and our annual education reimbursement program.

About Inviso:

Inviso is a growing technology consulting firm that offers a wide range of business services for small to enterprise organizations across a wide range of industries. Our solution offerings include Azure, Business Intelligence, Advertising & Marketing, Solution Assessments, and Staffing. We support customers around the world, with teams in the USA, Canada, Mexico, New Zealand, Singapore, Malaysia, India, Australia, and the UK.

Inviso's Microsoft Consulting Group is widely recognized as a global leader in the Microsoft ecosystem for our strength in many critical areas of our service delivery: depth of subject matter expertise across Azure, Microsoft 365, and Licensing; customer satisfaction; project management; operational excellence; and technical expertise across major Cloud platforms. Cross-team collaboration, training, knowledge transfer, and career opportunities are a core priority!

Inviso Fast Facts:

• 15+ years of Microsoft consulting experience
• High employee retention, average employee tenure of 5 years
• 4.8 (out of 5) star rating as a Microsoft Vendor
• Microsoft Gold Partner - Cloud Platform, Data Platform and Data Analytics
• BI@Microsoft Preferred Supplier, Showcase Member of the Power BI Red Carpet Partner Program