Merchant Support Teammate Italian Market

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Italian Merchant Service Operations (MSO) is dedicated to partnering with our Italian customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability

In this role you will interact with our top sellers providing a one-stop shop, premium service experience and be an expert in areas like buyer protection/seller, policy, billing/credits, GSP, seller standards, defect reviews, selling limits and account development.

You will do this through inbound/outbound phone interactions and email.

What you will accomplish:

• You will be viewed as a subject matter expert by your peers, with full proficiency in one or more of areas such as selling limits, buy, sell, eMBG, growth.
• Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the accurate resolution, and act with empowerment when appropriate. Use judgement in coaching our members regarding marketplace policies to ensure an optimal outcome.
• Express a genuine curiosity about helping the customer improve their eBay business and provide exceptional customer service.
• Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the platform.
• Accurately use our systems to get the right solutions and keep track of the customer details.
• Understand customer priorities and identify key improvement areas while anticipating the needs of our customers and always act with the customer in mind, providing empathy at all times. Be a customer advocate, waking up thinking about how you are going to satisfy our customer every day.

What you will bring:

• A disciplined self-starter, driven, motivated, proactive in your mind set. Great at solving problems and flexible in your approach.
• Experienced in dealing with passionate customers.
• Super at managing your time and conscientious in your approach to work.
• Flexible, independent, and consistently demonstrate teamwork Experienced with eBay and comfortable speaking to any customer issue. Personally experienced with buying and selling on eBay
• You will need to have great communication and commercial skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment
• You will need to be well organised and able to research resolutions for our members and provide follow up as needed.

eBay Benefits

• €39,520
• 6% on-target Yearly Bonus Plan
• 5% Language Differential
• 25 days Holidays
• Educational Assistance
• Healthcare Plan & Life Assurance
• Pension Plan
• Discounted Canteen
• Free on-site Gym
• Sabbatical every 5 years.... plus lots more!!

Does this sound like the role for you? Apply now!

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