Manager, Italian SMB Outbound Sales

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:
This job is a sophisticated thought partner who uses specialized expertise to identify issues and recommend best practices. This role leads functional projects and programs, contributing to business or process improvements within the function.

Job Description:

Essential Responsibilities:

• Lead functional projects and programs that drive business or process improvements.
• Identify issues and recommend best practices based on specialized expertise.
• Partner with cross-functional teams to analyze business trends and implement solutions.
• Contribute to the development and execution of strategic initiatives within the sales function.
• Monitor and evaluate the effectiveness of sales processes and make recommendations for enhancements.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Job Description Summary
What you need to know about the role: You will lead and scale our Italian Outbound Inside Sales team. This role drives revenue growth by optimizing sales channels, enhancing customer engagement, and managing high-performing teams focused on generating and converting leads into valuable PayPal merchants. The Senior Manager will be critical in shaping sales strategy, fostering cross-functional collaboration, and supporting the IS team to deliver an exceptional experience for small and medium-sized businesses (SMBs). Meet our team: this position is based in Dublin, reports to the Head of SMB Italy and is strongly connected with our European SMB Sales team. We are a European team that drives a high volume of new merchant sales for PayPal. We embrace innovation & technology to create scalable processes that provide great merchant experiences and drive growth. Our team is constantly evolving; always looking for ways to improve the way we serve our teammates, our customers, and the business.

Your way to impact

• Collaborate with market leadership to build the local strategy and ensure his/her team is aligned and committed.
• As a leader within SMB Sales in PayPal, you will share best practices across all regions & functions.
• Ensure compliance with all internal procedures. Drive value for our members and minimize risk while maximizing continuity of service.
• Drive revenue growth of PayPal products and solutions by meeting or exceeding new sales goals on a monthly and annual basis.
• Manage and enhance performance criteria, assessment tools, and escalation processes across these markets.
• Identify opportunities for future growth and scale to capitalize on the total potential market opportunity.

Your day-to-day
In your day-to-day role, you will be responsible for:

• Leadership & Strategy: Develop and execute a comprehensive sales strategy to maximize lead conversion, accelerate revenue growth, and enhance customer satisfaction.
• Team Management: Lead, mentor, and develop a team of sales managers and representatives, fostering a high-performance culture that drives results.
• Sales Execution: Optimize lead handling processes to improve efficiency and conversion rates while ensuring a seamless merchant experience.
• Cross-Functional Collaboration: work closely with marketing, customer success, product, and data analytics teams to refine lead generation, qualification, and nurturing strategies.
• Performance Management: utilize data-driven insights and sales metrics (e.g., conversion rates, average deal size, and pipeline velocity) to measure success and implement continuous improvements.
• Process Optimization: leverage automation, CRM tools, and AI-driven insights to enhance sales effectiveness and reduce lead-to-live time.
• Stakeholder Engagement: communicate sales performance, opportunities, and challenges to senior leadership, aligning with overall business objectives.
• Forecasting: provide data-driven forecasts to senior leadership based on historical trends, pipeline engagement, and market insights to support strategic planning and decision-making.

What do you need to bring

• Fluent English and Italian is required for the role.
• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• 8+ years of experience in sales as a rep and as a team leader, with a strong track record in outbound sales or inside sales.
• Proven experience in managing and scaling high-performing sales teams in a fast-paced, data-driven environment.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Exceptional communication and stakeholder management skills.
• Experience in fintech, payments, or e-commerce, together with Italian market knowledge are a plus
• Proficiency in CRM tools (e.g., Salesforce) and sales enablement technologies (es: Gong Engage)
• Analytical capabilities together with the ability to deduce relevant synthesis and identify impacting actions

Subsidiary:
PayPal

Travel Percent:
0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.