Logistics Coordinator II (Italian and English language)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Logistics Coordinator II

Location: Belgrade, Serbia

Grade: 8

Position Summary

Logistics Coordinator II is responsible for the day-to-day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport providers, service account managers, and global logistics organization.

Key Areas of Responsibility:

• Logistics call resolution; source & arrange shipment of spare parts required for service calls. The key for this resolution is fast response, good communication, and determination to find solutions for our customers.
• Inventory levels; managing stock level plans and fulfillment to obtain required service level results.
• Inventory Integrity; managing stock audits, updating stock quantities to ensure integrity, investigating inventory discrepancies, in transit management, distress (parts return failure) resolution.
• The incumbent directly interfaces with the Territory Manager and his team of customer engineers to ensure a maximum level of logistics support.
• Executes strategies, programs, and initiatives associated with the requirements for call resolution and planning of service parts inventory for an NCR geographic region/area. Places parts orders, monitors back orders, expedites deliveries, and manages inventory levels in support of business requirements. Maintains targeted service level objectives by constantly monitoring of open service calls suspended for parts.
• Acts as the first point of contact for service parts availability issues between the Customer Service organization and various other organizations (including local CS management, Customer Account Team personnel, Logistics Analysts, and various global organizations).
• Logistics Coordinator II must be knowledgeable in all Field Logistics Operations processes and procedures. In addition, the Logistics Coordinator is expected to have good PC skills to aid/assist in the completion of essential job responsibilities.
• Requires extensive knowledge of general business methods and practices with an emphasis on materials and logistics management.
• Other duties may be assigned.

Basic Qualifications:

• Fluent in Italian and English language (speaking and writing)
• One to two years of related experience in international customer service/support or warehouse management
• Experience with MS Office PC applications
• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
• Demonstrates a sense of urgency for customers.
• Applies functional expertise and Continuous Improvement methods and skills to improve financial and operational results and customer delight.
• Seeks feedback, leverages experiences, and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
• Writes, speaks, listens, and presents information effectively and persuasively.

Preferred Qualifications:

• Bachelor's degree from a four-year college or university preferred.
• Experience with automated information (ERP) systems specifically Oracle R12 / Oracle Enterprise Services and /or Warehouse Management Systems.

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#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.