Logistics Contact Centre Analyst - Italian Speaking

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

We are looking for an Italian Speaking Logistics Analyst to join our Logistics Contact Centre.

This is an entry level role within Logistics where you will be working with Buying Operations Teams and Vendors globally as part of a helpdesk which assists our vendors to book goods into our supply chain, enabling smooth flow to our processing centres and out to stores. You will work out of a busy shared inbox and will be using a soft-telephony system to field vendor calls.

Elements of the role will require the successful candidate to communicate verbally with Italian speaking partners in the business so an ability to speak Italian is required.

Role Responsibilities

• Creating vendor booking accounts, resetting passwords and maintenance of account. information on the booking portals.
• Answering queries on when collections will take place, through both calls and CSM platform for emails (ServiceNow).
• Booking in deliveries into the UK Processing Centres for exception vendors.
• Maintaining logs & keeping records up to date.
• Informing vendors of non-compliance.
• Running & saving reports.
• Resolving collection related issues.
• Supporting vendors with our packing, shipping and booking requirements.
• Assisting with current customs document compliance process.
• Assisting Buying Operations with queries and PO failures

Key Skills, Knowledge & Experience

• Ability to speak Italian is essential
• Proven strong administrative and organisational skills.
• Confident calling external vendors and speaking on the phone.
• PC literate with intermediate computer skills, good data entry and math skills.
• Able to work from a shared inbox.
• Able to juggle constantly changing priorities and multitask in a high volume and fast paced environment while maintaining a positive and professional demeanour.
• Able to build and maintain cross-functional relationships and able to work in a large/diverse team.
• Independent, able to work effectively without close supervision.
• Committed and reliable.
• Task oriented, aware of deadlines.
• Excellent communication skills, both verbal and written.
• Demonstrates flexibility and ability to adapt to an ever-changing and diverse environment.
• Takes accountability for personal development

Interested in hearing more? Apply today and Discover Different at TJX.

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:
73 Clarendon Road

Location:
EUR Home Office Watford GB