Key Account Manager

Job Description

Are you the pink shark in the sea of sameness?
Casino games tend to look boringly similar. We believe in making casino games that stand out. For that, it takes people who stand out. Do you have the raw talent needed to continually deliver to new and existing customers with games that revitalize, renew, and reinforce the gaming experience? Right now, we are looking for an Account Manager who wants to join us in our fight against industry monotony.

About the role
This is a unique opportunity to be a part of an elite team working with industry leading management. The company creates unique and innovative content played by hundreds of thousands of players across the world and you will have a direct impact on the success of the business its studio and its products.
Reporting to the CEO, you will be qualified and experienced in all aspects of gaming account management. Highly motivated, a team player, excellent customer skills and a proven track record as well as a thirst to work side-by-side with the team developing some of the world's greatest games.

Responsibilities

• Build relationships, rapport and retention with customers.
• Develop strong relationships with customers, connecting with key business executives and stakeholders.
• Drive customer performance and revenue growth by making strategic recommendations.
• Develop positive relationships with internal colleagues, support teams and management.
• Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI's and the user experience.
• Manage the process following game certification through the AMMS governmental process to launch.
• Deliver KPIs, Metrics, status reports to management
• Bring a continuous improvement mindset in terms of customer satisfaction and support.
• Liaise between customers and cross-functional internal teams, ensure timely and successful delivery of solutions according to customer needs and improve the entire customer experience.
• Managing customer requests and needs.
• Share knowledge in the teams and help contribute to an open and creative work environment

Qualifications

• 3+ years of account management with detailed knowledge of the Italian online gaming market.
• A background and genuine passion for all aspects of the industry and the ability to communicate that excitement and engagement to others.
• High attention to detail and precision in delivery while balancing multiple priorities.
• Capacity to learn quickly and adapt to changing priorities and ability to adapt to changing priorities.
• Proficiency in MS Office suite, multi-channel contact centre software
• High level of integrity, strong analysis, and decision-making skills with an understanding of regulatory challenges.
• Must have internal drive, and seen as a doer while being a positive team-player
• A passion for great games and pushing boundaries
• Fluent in Italian and English

Other information

What you can expect:

• Flexible remote working environment for candidates based outside Malta
• High ownership and impact
• Amazing people to work with

(For Malta+based employees)

• Hybrid work model in a modern office in sunny Malta
• Private health insurance, including dental care - because your wellbeing matters
• Fresh and healthy breakfast & lunch prepared daily in our penthouse kitchen - save up to €3,000 per year
• Company and team-building events: Summer & Christmas parties, biannual team-building activities, monthly Beer Fridays, on-site Yoga every Tuesday, and more
• Relocation package to Malta, including flights and two weeks of accommodation in our beautiful seafront apartment
  Desired Start: August 2026 or sooner
  Join in our fight against industry monotony.

About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.