Junior HR Shared Service Specialist with Italian

Hungry for a new challenge?

Great, because at Pyszne.pl / Just Eat Takeaway.com (JET), countless opportunities await you-or as we like to say, at JET, everything is on the table. We are a leading global online food delivery provider. Our technological ecosystem connects millions of active customers with hundreds of thousands of partners across countries worldwide.

Our Mission:
To simplify daily life and deliver convenience, whether through customer service, our technology, or delivery services.

Are you a student or recent graduate looking for your first job? Do you speak Italian fluently and want to develop in an international environment? Check out our offer - we'd love to have you on board!

We are launching our first Shared Services Center in Poland to support 30,000 couriers worldwide. To bring this ambitious project to life, we are looking for individuals to join our brand-new Global Courier Operations Team. In this role, you'll focus on responding to courier inquiries and resolving the issues they report.

What will your responsibilities include?

• Handling courier HR inquiries via a ticketing system and email or phone, as well as performing daily operational tasks related to the courier lifecycle, such as contract changes, work certificates, and employment confirmations.
• Providing support on HR-related matters - leaves, absences, etc.
• Performing administrative tasks, such as absence management, maintaining and updating courier records, and more.
• Working daily with tools like Salesforce, Shiftplanning, and others.
• Following procedures and reporting any errors or inconsistencies.
• Supporting and advising couriers on HR-related queries, sharing insights with your manager, and actively seeking ways to improve processes.

Can you bring...?

• Italian language proficiency at B2 level (daily communication with couriers and the local team in Italy) and English at B2 level (some documentation and instructions).
• A focus on providing support and effectively resolving inquiries.

Nice-to-have skills:

• Familiarity with tools like G Suite or Slack.
• Experience in customer service or support roles.

From the Takeaway.com/Just Eat menu, you'll also get:

At Pyszne.pl/Just Eat Takeaway.com, we pride ourselves on a fun, fast-paced, and supportive culture that thrives on movement, growth, and celebrating every aspect of our employees' work. Thanks to our team, we stay ahead of the competition.

Additionally, we offer:

• Full-time employment on an employment contract.
• Subsidized health insurance and sports card.
• Takeaway Pay - a lunch card.
• Opportunities to work in an international environment within a rapidly growing company.
• Training and continuous development opportunities within the role.
• A hybrid working system: 3 days from the office, 2 days from home.
• Your first experience in HR processes and an introduction to the basics of Italian labor law.
• Daily use of Italian and English.

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you come from, at Pyszne.pl/ Just Eat Takeaway.com, you'll find your place. We are committed to creating a culture that values diversity and different perspectives. Every employee is part of our global community and can bring their unique self to work every day.

Want to learn more about our company and what it's like to work at Pyszne.pl/JET?

Visit our careers page, where you'll find employee stories, blogs, podcasts, and lots of other exciting information.

Did someone say work at Pyszne.pl?

Apply now!

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