7 candidati stanno visualizzando ora

Junior Customer Service and Success Specialist - Italian (f/m/d)
Germania, BerlinoGermania, Berlino

Junior Customer Service and Success Specialist - Italian (f/m/d)

Data di pubblicazione 24.09.2026

11 hanno inviato una candidatura

At eGroup, our Customer Service Specialists bridge the gap between what our customers need and what we deliver - helping us not only meet but exceed expectations. In this role, you'll support our Dutch customers throughout their entire journey, from onboarding to the end of their time with eGroup.

Your Mission:
  • Drive a seamless customer experience that creates positive sentiment for our brand
  • Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
  • Maintain accurate records of customer interactions and steps taken to resolve issues


Your Profile:
  • You have several years of experience in a customer-facing role, preferably in Customer Service, Customer Success, or Onboarding.
  • You have a proven track record of delighting customers and exceeding their expectations.
  • You are proficient in customer service software, CRM systems, Salesforce, and MS Office.
  • You have excellent attention to detail.
  • You have native-level Italian language skills and a good command of English and/or German.
  • You hold a tertiary degree or equivalent qualification (preferred).


Your Responsabilities:
  • Manage customer conversations across all our support channels (online and via phone)
  • Onboard new customers under supervision and after their own onboarding
  • Build the foundation for a long-term customer relationship
  • Encourage organic growth
  • Take responsibility for customer concerns and follow up issues to resolution for "complaints and feedback"
  • Be the ambassador for our products and service such as customer portal and APP
  • Ensure seamless documentation of campaigns and the conversation in our CRM system
  • Provide customer advice and change of customer profiles when needed
  • Monitor and modify contracts under the guidance of a Senior Customer Service Specialist or line manager


Your Benefits:
  • Open, friendly, international team with flat hierarchies that looks forward to your input and working with you
  • Secure job, attractive salary and 28 days of holiday (29 days for non-smokers)
  • Hybrid work model: Enjoy the flexibility of one home-office day per week combined with in-person collaboration during four office days
  • Mental wellbeing - Access to 2 free sessions of psychological support via Instahelp, with additional sessions available at extra cost
  • Individual opportunities for professional development
  • Financial support for a healthy and environmentally friendly lifestyle, including Urban Sports Club, a BVG company ticket, and a company bike

Ci impegniamo ad acquisire informazioni affidabili su ogni lavoro. Segnala se abbiamo sbagliato qualcosa o se hai riscontrato un problema tecnico.

Più posti di lavoro in Germania

Germania, BerlinoGermania, BerlinoCreato: 08.10.2026

Customer Support Agent ITA/ENG (all genders)

Customer Service

Germania, BerlinoGermania, BerlinoCreato: 27.09.2026

Customer Retention Specialist - Italian

Full-time

Customer Service

Germania, MonacoGermania, MonacoCreato: 13.10.2026

Senior Clinical Research Associate

Full-time

Other

Germania, BerlinoGermania, BerlinoCreato: 13.10.2026

Sales Development Representative, Customer Base - Italian

Full-time

Sales & Business Development

GermaniaGermaniaCreato: 08.10.2026

Workday HCM Functional Consultant (m/w/d)

Full-time

Germania, BerlinoGermania, BerlinoCreato: 07.10.2026

Head of Sales - Italy

Full-time

Sales & Business Development

Germania, BerlinoGermania, BerlinoCreato: 07.10.2026

Specialist Credit & Collection (m/f/d) (Italian or Spanish speaker)

Full-time

Accounting & Finance

Germania, BerlinoGermania, BerlinoCreato: 06.10.2026

Internship - Corporate Governance Executive Compensation Analyst EMEA (Italian Speaker) (m/w/d)

Full-time

Other

Trova il tuo appartamento in Germania

Locali condivisi

Germania, BerlinoGermania, Berlino
logo

Cozy room for rent in Friedrichshain, Berlin

5Locali

109m2Metri quadri

1Bagni

€710

mese

90giorni

Permanenza min

Appartamenti

Germania, BerlinoGermania, Berlino
logo

Heinsbergstraße, Köln

1Locali

80m2Metri quadri

1Bagni

€980

mese

30giorni

Permanenza min

Appartamenti

Germania, BerlinoGermania, Berlino
logo

Knaackstraße, Berlin

1Locali

38m2Metri quadri

1Bagni

€1,420

mese

180giorni

Permanenza min

Appartamenti

Germania, BerlinoGermania, Berlino
logo

Rat-Beil-Straße, Frankfurt am Main

1Locali

73m2Metri quadri

1Bagni

€650

mese

90giorni

Permanenza min

Locali condivisi

Germania, BerlinoGermania, Berlino
logo

Bed in shared room in a shared 3-bedroom apartment for rent

5Locali

80m2Metri quadri

1Bagni

€375

mese

90giorni

Permanenza min

Locali condivisi

Germania, BerlinoGermania, Berlino
logo

Furnished room in 5-bedroom apartment in Pankow, Berlin

5Locali

83m2Metri quadri

1Bagni

€600

mese

90giorni

Permanenza min

Locali condivisi

Germania, BerlinoGermania, Berlino
logo

Room in 8-bedroom flat in Bayerisches Viertel, Berlin

8Locali

209m2Metri quadri

2Bagni

€650

mese

90giorni

Permanenza min

Appartamenti

Germania, BerlinoGermania, Berlino
logo

Kamminer Straße, Berlin

1Locali

65m2Metri quadri

1Bagni

€900

mese

180giorni

Permanenza min

Appartamenti

Germania, BerlinoGermania, Berlino
logo

Julius-Brecht-Straße, Hamburg

33m2Metri quadri

1Bagni

€1,300

mese

360giorni

Permanenza min