Italian/English Senior Service Desk Analyst

Location:Budapest

Please note that this role requires the colleagues to work in shifts and sometimes during weekends.

This role is also a Full Time role however we are also open to applicants requiring part time hours.

This role has an element of Hybrid working

Why this job matters

The Italian/English Service Desk Analyst delivers hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.

What you'll be doing
• You will do technical support for enterprise customers using technical skills acquired on internal trainings.
• You will support Voice and Data technology devices produced by Avaya and Cisco.
• You will coordinate the resolution end-to-end between customer, supplier, and resolver teams.
• You will be involved in managing contractual obligations with suppliers.

Required and desired skills:

Soft skills:
• Ability to meet the customers' needs in line with the business requirements
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
• Good stress management skills in a fast-paced demanding field. is an advantage

Professional skills:
• ITIL and Cisco troubleshooting experience is an advantage
• Customer support experience is an advantage
• Fresh graduates are welcome
• Network experience OR French language skill is required

Language skills:
• English on a fluent level
• Italian on a fluent level is a must

The skills you'll need

Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Vendor Management
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.