Italian VIP Manager

We're on the lookout for an experienced and passionate VIP Manager for the Italian-speaking market - someone who genuinely LOVES the igaming world, thrives on player engagement, and is driven by results.

Fluency in Italian at a native level is essential for this role, as you'll be communicating daily with high-value players via phone, chat, and email - creating tailored promotions, building strong relationships, and providing a premium experience. Exceptional communication skills are a must!

The role is based in Warsaw, Poland and offers a salary of up to €36K plus a comprehensive bonus of up to €5K/m depending on KPIs.

Role & Responsibilities

• Build and maintain strong relationships with VIP clients via chat, email, and phone
• Handle and resolve VIP-related issues with care and efficiency
• Organize and attend streamed and live events to meet VIP players
• Contribute actively to the development of VIP programs and engagement strategies
• Monitor and evaluate VIP player segments and performance metrics
• Ensure KPIs are consistently met or exceeded

Skills & Experience

• Native Italian speaker with exceptional written and verbal communication skills in Italian
• Fluency in English (spoken and written)
• 2+ years of hands-on experience managing VIP players in igaming / online casino
• Prior work with the Italian igaming market is a must - salary will be based on level of experience
• Experience with Sportsbook VIPs is a plus

About the Role

• Salary of up to €36K
• Comprehensive bonus scheme - up to €5,000/month
• Office-based role in Warsaw
• Great work environment and a range of additional benefits

Apply with your detailed CV in English, per favore!

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Department CRM and VIP Role VIP Account Manager Locations Warsaw Yearly salary €18,000 - €36,000 Employment type Full-time