Italian Technical Support

Embark on a new adventure where you will be able to work in Greece because our client, a multinational BPO company, is looking for a willing Technical Support buddy to join the team and provide his technological knowledge.

Are you ready to :
• Build relations of trust through open and interactive communication ?
• Provide accurate, valid, and complete information by using the methods/tools ?
• Identify and access customers' needs to achieve satisfaction ?

But now let's take a look at the most important :

Responsibilities:

• Providing technical assistance via phone, email, or live chat.
• Reporting request and procedures within CRM program.
• Testing for proper connectivity function.
• Offering first Level assistance and problem solving.
• Tracking systems issues to resolution within agreed timeframes.
• Ask customers targeted questions to quickly understand the problem.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Requirements

• Native or near to native Italian language (C2).
• Very good command of English language (B2 - C1).
• Computer skills.
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Benefits

• Competitive Remuneration package.
• Extra bonus depending on the performance appraisal.
• Health care benefits and numerous other discounts.
• Ticket restaurant.
• Relocation Cost (for candidates outside Greece).