Italian Support Specialist for Social Media Platform - Work In Athens, Greece

Italian Support Specialist for Social Media Platform
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in placing skilled professionals in roles that match their language abilities, career ambitions, and personal goals - ensuring a seamless and rewarding experience every step of the way. At Mercier Consultancy Group, we don't just fill positions; we build careers and shape futures.
Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a talented and motivated Italian-speaking professional to join a globally recognised social media platform as an Italian Support Specialist for Social Media Platform position in Greece. Based on-site in the vibrant city of Athens, this role places you at the heart of the social media industry, where you will deliver premium-quality customer and content support to Italian-speaking users across a fast-paced, digitally driven environment. If you are passionate about social media, fluent in Italian, and ready to take your career to the next level, this Italian-speaking job in Greece is the perfect opportunity for you.
Key Responsibilities

• Provide high-quality, empathetic support to Italian-speaking users of the social media platform via live chat, email, and ticketing systems, resolving inquiries efficiently and professionally.
• Review and moderate user-generated content on the social media platform in accordance with community guidelines, platform policies, and content standards.
• Investigate and escalate reports of inappropriate content, suspicious activity, or policy violations, ensuring a safe and positive experience for the Italian-speaking user community.
• Assist Italian-speaking users with account management issues, including login difficulties, privacy settings, and profile configuration on the platform.
• Stay continuously updated on the latest social media platform features, product updates, and policy changes in order to deliver accurate and relevant guidance to users.
• Collaborate with internal teams, including trust and safety, product, and quality assurance, to flag emerging trends and contribute to platform improvement initiatives.
• Document all support interactions thoroughly and accurately within internal case management systems, maintaining high standards of data quality and reporting.
• Consistently meet or exceed individual and team performance targets, including response time, user satisfaction scores, and quality benchmarks set by the social media platform.

Requirements

• Native or fluent Italian language skills (both spoken and written) are essential for this role - candidates must be able to communicate clearly, professionally, and empathetically with Italian-speaking users.
• Valid EU passport or the legal right to live and work within the European Union (mandatory).
• A genuine interest in and enthusiasm for social media platforms, digital communication, and online communities.
• Strong written communication skills with excellent attention to detail, grammar, and tone - particularly important when moderating and responding to content on a social media platform.
• Ability to work effectively under pressure in a dynamic, fast-paced social media environment, managing multiple tasks and priorities with professionalism and composure.
• Prior experience in customer support, content moderation, community management, or a related field within the social media or digital industry is highly advantageous, though not strictly required.
• Comfortable working on-site in Athens, Greece, and able to commit to relocation as part of the Italian Support Specialist for Social Media Platform position in Greece.

Benefits
What We Offer

• Competitive Monthly Salary, reflective of your skills, experience, and the demands of the social media industry.
• Fully Paid Training programme to ensure you are thoroughly prepared and confident in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind and wellbeing.
• Fully Paid Relocation Package, including your flight to Athens, airport transfer, and hotel accommodation upon arrival - making your move to Greece completely stress-free.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and recognition of your contribution.
• A supportive, multicultural, and professionally stimulating work environment within one of the world's most exciting industries.
• And Much More - including career development opportunities, team events, and the chance to grow with a globally recognised social media platform.

Life in Greece

Relocating for this Italian-speaking job means trading your everyday routine for an extraordinary lifestyle in one of Europe's most beloved destinations. Greece is a country of breathtaking natural beauty, where ancient history, world-class cuisine, and Mediterranean sunshine come together to create an unparalleled quality of life. From the iconic landmarks of Athens to the crystal-clear waters of the Aegean Sea, Greece offers a cultural richness and outdoor lifestyle that is virtually impossible to find anywhere else in Europe - making it not just a place to work, but a place to truly thrive.

Athens, the capital city of Greece, is a dynamic and cosmopolitan metropolis that blends the ancient with the modern in the most captivating way. The city boasts a thriving food scene, vibrant nightlife, affordable living costs, and a warm and welcoming international community - making the transition for Italian-speaking professionals smooth and enjoyable. Whether you spend your weekends exploring the historic neighbourhoods of Plaka, dining on fresh seafood by the harbour, or island-hopping across Greece's stunning coastline, life here is nothing short of extraordinary. This is your chance to build a rewarding career while experiencing everything that makes Greece one of the world's most desirable places to live.
How to Apply

Are you ready to seize this incredible opportunity and take on the Italian Support Specialist for Social Media Platform position in Greece? Whether you are actively searching for Italian-speaking jobs or simply open to a life-changing career move, we warmly encourage you to take the next step. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you promptly. Your new career in the social media industry - and your new life in Greece - begins here. We look forward to welcoming you.