Italian Speaking VIP Buyer Support Agent

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The VIP Buyer Support team supports eBay's most valuable buyers on ebay.it, focusing on resolving complex or escalated queries transferred from our partners. The team plays a key role in protecting buyer trust and loyalty by providing thoughtful, high-quality support across the eBay platform.
In this role, you will handle buyer contacts primarily through inbound and outbound phone calls, as well as email, helping resolve issues and de-escalate concerns while delivering a consistent and positive customer experience.

What you will accomplish:

• Resolve complex buyer queries across the eBay platform, ensuring timely and accurate outcomes.
• Act as a customer advocate by guiding buyers through eBay navigation and features.
• De-escalate challenging interactions and communicate decisions clearly and respectfully.
• Balance buyer needs with eBay policies when making service-related decisions.
• Consistently meet performance metrics aligned to customer experience and service quality.
• Contribute to new program initiatives and campaigns that strengthen buyer loyalty.

What you will bring:

• Fluency in Italian and English, with strong written and verbal communication skills.
• At least 1 year of experience in a call center or customer support environment.
• Ability to stay organized and manage multiple priorities in a fast-paced setting.
• A strong interest in customer experience and relationship building.
• Comfort using technology and adapting to new tools and processes, with an interest in e-commerce and eBay.
• Eligibility to work full-time in Ireland.

eBay Benefits:

https://www.ebaybenefits.com/irl/

• Salary €36,920
• 6% on-target Yearly Bonus Plan
• 5% Language Differential
• 25 days annual leave
• Educational Assistance
• Healthcare Plan & Life Assurance
• Pension Plan
• Discounted Canteen
• Free on-site Gym
• Sabbatical every 5 years.... plus lots more!!

If this sounds like the job for you, then apply now!

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