Italian Speaking Travel Services Advisor - Athens Greece

The House of Mercier, a premier recruitment agency across Europe, is delighted to offer an exciting opportunity for an Italian Speaking Travel Services Advisor to join our dedicated team in Athens, Greece. In this role, you will utilize your fluency in Italian to assist clients in crafting their ideal travel experiences. Your responsibilities will involve providing exceptional customer service, managing travel bookings, and delivering expert travel advice to our Italian-speaking clientele. Being situated in Athens not only enhances your professional journey but also offers you the chance to experience the city's rich history and vibrant culture. If you are passionate about travel and eager to help others discover new destinations, we invite you to apply and be part of our committed team that strives for excellence in travel services.

Responsibilities

• Provide exemplary support to Italian-speaking clients in need of travel assistance, showcasing outstanding customer service.
• Manage travel bookings, including coordinating flights, accommodations, and activities, ensuring accuracy and satisfaction.
• Handle inquiries and resolve issues via various communication channels such as phone, email, and chat.
• Stay updated on travel destinations, trends, and offerings to provide informed recommendations to clients.
• Work collaboratively with team members to improve service delivery and operational effectiveness.
• Accurately document client interactions and maintain records within the customer relationship management (CRM) system.
• Contribute to the development of travel guides and resources designed for our Italian-speaking clientele.

Requirements

• Fluent in Italian and English; additional languages are a bonus.
• Prior experience in travel services or customer support is highly desirable.
• Strong communication skills, both verbal and written, with a focus on ensuring client satisfaction.
• Ability to work independently and efficiently manage tasks in a dynamic environment.
• Familiarity with travel booking systems and CRM software is preferred.
• Excellent problem-solving skills and attention to detail.
• A passion for travel and a dedication to helping clients achieve unforgettable experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....