Italian-Speaking Technical Support for Electronics Company in Athens, Greece

Mercier Consultancy is thrilled to offer an opportunity for an Italian-Speaking Technical Support Specialist for a prominent electronics company located in Athens, Greece! In this pivotal role, you will provide exceptional technical assistance to Italian-speaking customers, helping them troubleshoot and resolve issues with their electronic devices.

If you have a passion for technology and a commitment to delivering outstanding customer service, this is the perfect opportunity for you. Join our dynamic team and contribute to an innovative environment where customer satisfaction is our priority!
Responsibilities

• Provide technical support in Italian via phone, email, and chat for customers using various electronic products
• Diagnose and troubleshoot product issues efficiently to ensure customer satisfaction
• Accurately document customer interactions and resolutions in our tracking system
• Collaborate with technical teams to escalate and resolve complex issues
• Educate customers on product features and proper usage
• Stay updated on product enhancements and industry trends
• Participate in ongoing training to refine technical and customer service skills

Requirements

• Fluency in Italian and English, both written and verbal, is mandatory. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Prior experience in technical support or customer service, preferably within the electronics industry
• Strong troubleshooting and analytical skills
• Excellent communication and interpersonal abilities
• A customer-oriented approach with a strong focus on problem resolution
• Ability to multitask and work efficiently in a high-paced environment
• Familiarity with customer support tools and technical documentation

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...