Italian Speaking Technical Support Consultant - Athens Greecd

The House of Mercier is a prominent recruitment agency dedicated to connecting talented professionals with exceptional job opportunities throughout Europe. We are currently seeking an Italian Speaking Technical Support Consultant to join our team in Athens, Greece. In this crucial role, you will be responsible for providing top-notch technical support to our Italian-speaking clients, helping them troubleshoot issues and ensuring they have a seamless experience with our products and services. If you are passionate about technology and focused on delivering excellent customer service, we would be thrilled to have you on our team!

Responsibilities

• Assist Italian-speaking customers with technical support via phone, email, and chat.
• Identify, troubleshoot, and resolve a range of technical issues related to our offerings.
• Maintain accurate records of customer interactions in our support management system.
• Educate customers on product features and provide best practice advice to enhance their experience.
• Collaborate with the technical team for issue escalation and complex problem resolution.
• Create and update support documentation and FAQs in Italian for customer self-service facilitation.
• Conduct follow-ups with clients to ensure satisfaction and resolution of their inquiries.

Requirements

• Fluency in Italian and English, both written and verbal.
• Previous experience in technical support or customer service is preferable.
• Strong analytical and problem-solving skills for effective issue resolution.
• Excellent communication and interpersonal skills.
• Familiarity with customer relationship management (CRM) systems and support tools.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• General understanding of technology and software products is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....