Italian-Speaking Service & Customer Care Support Administrator (m/w/d)

Italian-Speaking Service & Customer Care Support Administrator (m/w/d)

Stellenstandort: Riga, Lettland

Art des Arbeitsplatzes: Hybrid

Jobfunktion: Service & Support

Anf.-Kennung: 788

Your mission:

The Italian-Speaking Customer and Service Support Administrator perform simple and well-defined administrative tasks to support the entire service team. This role also includes handling customer inquiries and complaints. By working closely with local service administration teams, the position ensures that administrative service tasks, as well as customer requests and complaints, are processed quickly and efficiently.

What you will do:

• Processing standardized service invoices, credit notes, and other financial transactions for authorized service partners and customers.
• Preparing defined, regular, and standardized reports on service process quality and the performance of authorized service partners.
• Collaborating with and supporting the local service administration team in various administrative tasks.
• Implementing and ensuring administrative processes and procedures in accordance with process descriptions and work instructions.
• Ensuring customer satisfaction by resolving customer complaints and service-related issues.
• Implementing and following customer service and complaint-handling guidelines.
• Processing spare parts orders for all customer service activities.
• Handling warranty, extended warranty, and service contract requests in accordance with established procedures.

What we ask for:

• Excellent verbal and written communication skills when working with colleagues and both internal and external customers.
• Professional and composed behaviour in challenging situations, including dealing with demanding customers and emotional communication.
• Openness to process changes and innovation.
• Strong teamwork skills - ability to collaborate effectively with international teams and colleagues both in person and remotely.
• Good SAP knowledge is an advantage.
• Very good knowledge of MS Office, PowerPoint, and Excel.
• Strong written and verbal communication skills in both Italian and English (B2 level) for effective communication with customers and colleagues across Europe.
• Willingness to travel (approximately 2-3 times per year within Europe).

What we offer:

Monthly salary: 1300 - 1600 EUR gross (the finale offer will be based on the candidate's assessed skill, knowledge and experience). Additionally, monthly language premium of 250 EUR gross is provided.

Benefits:

• Annual bonus.
• Hybrid working module (3+2).
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.

We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.