Italian Speaking Merchant Support Agent

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
We connect buyers and sellers across the EMEA region, supporting all aspects of eBay's business with a focus on key European markets, including Italy. This role partners directly with top sellers to support their growth on the platform, acting as a primary point of contact delivering a personalised service. You will work closely with peers to resolve challenges, improve the seller experience, and contribute to market growth.
What you will accomplish:

• Deliver excellent experiences for top sellers via phone and email, acting as a single point of contact
• Resolve seller challenges by researching issues, identifying solutions, and ensuring timely follow-up
• Collaborate with peers to address complex issues, applying judgment when handling non-standard situations
• Coach sellers on marketplace policies to support the best possible outcomes
• Identify patterns in customer issues and recommend improvements to enhance the seller experience
• Maintain accurate records using internal systems while prioritising customer needs and acting as their advocate

What you will bring:

• Fluency in written and spoken English and Italian. Must be based in the Republic of Ireland.
• Experience in customer service, sales support, or upselling.
• Strong problem-solving skills with the ability to adapt to different situations
• Clear and professional communication skills when working with customers and colleagues
• Ability to manage time effectively and work independently while collaborating with others.
• A proactive, customer-focused approach with the ability to engage with a range of customer needs with willingness to travel to events in Ireland and internationally

eBay Benefits
Salary of €41,600
5% Language Differential
On-target Yearly Bonus Plan
25 days annual leave
Educational Assistance
Healthcare Plan & Life Assurance
Pension Plan
Free on-site Gym
Sabbatical every 5 years.... plus lots more!!
https://ebaybenefits.com/irl/candidate.html

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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