Italian Speaking Fitness Tech Support Consultant - Athens Greece

The House of Mercier is excited to announce an opening for an Italian Speaking Fitness Tech Support Consultant to join our team in Athens, Greece. This role offers an excellent opportunity for individuals who are passionate about fitness and technology and are dedicated to providing exceptional customer support. As a consultant, you will assist our Italian-speaking clients by resolving technical queries and helping them utilize our fitness technology solutions effectively. If you thrive in a dynamic environment and enjoy helping others succeed, we want to hear from you!

Responsibilities

• Deliver outstanding technical support to Italian-speaking customers through various channels, including phone, email, and chat.
• Identify and troubleshoot technical issues related to our fitness technology products with accuracy and efficiency.
• Maintain detailed records of customer interactions and resolutions in our support management system.
• Provide guidance to customers on product features, functionalities, and best practices for optimal usage.
• Collaborate with technical teams to escalate and resolve complex issues in a timely manner.
• Create and update support documentation, FAQs, and guides in Italian to improve customer self-service resources.
• Conduct follow-ups with clients to ensure their satisfaction and verify the resolution of their issues.

Requirements

• Fluency in Italian and English, both written and spoken; additional language skills are a plus.
• Experience in technical support or customer service, preferably in the fitness technology industry.
• Strong analytical and problem-solving abilities to resolve customer inquiries efficiently.
• Excellent communication and interpersonal skills.
• Familiarity with customer relationship management (CRM) systems and support tools.
• Ability to manage several priorities efficiently in a fast-paced remote work environment.
• A strong interest in fitness and technology is highly favorable.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....