Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in matching ambitious professionals with opportunities that elevate their careers - from dynamic customer support roles to senior specialist positions spanning technology, finance, retail, and fitness and wellness. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and rewarding recruitment experience for every candidate we represent.
Job Overview

We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join a leading team as an Italian Speaking Fitbit Products Support Specialist position in Bulgaria - one of the most exciting Italian-speaking jobs available in the European fitness and wellness sector today. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the primary point of contact for Italian-speaking customers, delivering expert guidance and technical support for the full range of Fitbit wearable devices, health-tracking applications, and wellness ecosystem products. If you are enthusiastic about fitness and wellness technology and are looking for Italian-speaking jobs that truly make a difference in people's health journeys, this is the perfect opportunity for you - and one of the most rewarding jobs in Bulgaria available right now.
Key Responsibilities

• Provide professional, empathetic, and efficient support to Italian-speaking customers regarding Fitbit devices, wearable fitness trackers, smartwatches, and associated wellness applications via phone, email, and live chat channels.
• Diagnose and resolve technical issues related to Fitbit hardware, firmware, Bluetooth connectivity, app synchronisation, and account management, ensuring customers can seamlessly track their health and fitness goals.
• Guide customers through the setup, calibration, and optimal use of Fitbit products, empowering them to maximise the benefits of their fitness and wellness journey.
• Accurately log all customer interactions, technical issues, and resolutions within the internal CRM system, maintaining high standards of data quality and documentation.
• Escalate complex technical or billing issues to the appropriate specialist teams in a timely and professional manner, ensuring prompt resolution and customer satisfaction.
• Stay up to date with the latest Fitbit product releases, software updates, fitness features, and wellness innovations to provide customers with the most current and accurate information.
• Contribute to team performance targets by consistently achieving or exceeding individual KPIs related to customer satisfaction, resolution times, and quality scores in the fitness and wellness support environment.
• Actively collaborate with colleagues and team leaders to identify recurring customer pain points and suggest improvements to support processes and product knowledge resources.

Requirements

• Native or fluent Italian language proficiency (spoken and written) is absolutely essential for this role, as you will be supporting Italian-speaking customers exclusively.
• Valid EU passport (mandatory requirement for all applicants).
• A genuine interest in fitness, wellness, wearable technology, or consumer electronics is strongly preferred and will be considered a significant advantage.
• Previous experience in customer support, technical helpdesk, or a related service environment is desirable, though motivated candidates with strong communication skills are also encouraged to apply.
• Solid computer literacy and the ability to navigate multiple digital platforms, CRM tools, and support systems confidently and efficiently.
• Excellent interpersonal and problem-solving skills, with a patient, professional, and solutions-oriented approach to customer interactions.
• Willingness to relocate to Sofia, Bulgaria, and work on-site as part of a vibrant, multicultural fitness and wellness support team.

Benefits
What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and language expertise.
• Fully Paid Training programme to ensure you are fully prepared and confident before your first customer interaction.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding customer service results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team - a fantastic financial welcome to your new career.
• A supportive, inclusive, and energetic multicultural working environment within the growing fitness and wellness industry.
• And Much More - including ongoing career development opportunities and a clear professional growth pathway within Mercier Consultancy Group's extensive client network.

Life in Bulgaria

Relocating to Bulgaria is an adventure that blends Eastern European charm with modern cosmopolitan living. Sofia, the vibrant capital of Bulgaria, is a city of extraordinary contrasts - ancient history and contemporary culture coexist beautifully, with world-class museums, thriving restaurant scenes, buzzing nightlife, and stunning green parks all within easy reach. Bulgaria enjoys a wonderfully diverse climate, with warm Mediterranean-influenced summers perfect for outdoor fitness pursuits, and crisp winters that open the door to world-renowned ski resorts such as Bansko and Borovets - making it an ideal destination for those who embrace an active and wellness-focused lifestyle.

Beyond the excitement of the city itself, Bulgaria is celebrated for its remarkably affordable cost of living compared to Western Europe, allowing you to enjoy an exceptional quality of life without financial strain. The rich culinary tradition of Bulgaria - featuring fresh local produce, hearty Balkan cuisine, and an increasingly diverse international food scene - means that every mealtime is a genuine pleasure. With a warm and welcoming local community, a rapidly growing international expat network, and outstanding connectivity to the rest of Europe, Bulgaria stands out as one of the most compelling destinations for professionals seeking Italian-speaking jobs abroad. Whether you are taking your first step into international employment or looking to advance your career in a fresh and inspiring environment, Bulgaria offers everything you need to thrive both professionally and personally.
How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Italian-speaking jobs in the fitness and wellness industry? Do not miss your chance to join a world-class team in Sofia as an Italian Speaking Fitbit Products Support Specialist - one of the most rewarding and well-supported jobs in Bulgaria currently on the market. Click Apply Now to submit your application today, and a dedicated member of our specialist recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build the international career you deserve.