Italian Speaking Fashion E-Commerce Support Agent - Athens (Remote in Greece)

The House of Mercier invites applications for the role of Italian Speaking Fashion E-Commerce Support Agent, offering the flexibility of remote work from Athens, Greece. In this exciting position, you will serve as a key point of contact for our Italian-speaking customers, providing them with guidance and assistance regarding our distinguished fashion products and services. If you have a strong passion for fashion and enjoy helping others, we are eager to welcome you to our dynamic team!

Responsibilities

• Deliver exceptional support to Italian-speaking customers through email, live chat, and social media platforms.
• Assist with product inquiries, order processing, and general e-commerce queries to ensure a seamless shopping experience.
• Handle customer complaints and inquiries effectively while maintaining high levels of satisfaction.
• Educate customers about our luxury fashion offerings and guide them through our online store.
• Document customer interactions and feedback to facilitate continual improvement in our services.
• Work collaboratively with the broader e-commerce team to enhance the customer experience.
• Stay knowledgeable about product lines and the latest fashion trends to assist customers effectively.

Requirements

• Proficiency in Italian with outstanding written and verbal communication skills.
• Fluency in English; knowledge of other languages is a plus.
• Experience in customer service or e-commerce is preferred but not required.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work independently while staying organized in a remote working environment.
• Familiarity with e-commerce platforms and customer support tools is advantageous.
• A deep interest in fashion and awareness of current trends are essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....