Italian Speaking Digital Trust and Safety Specialist - Athens, Greece

The House of Mercier is pleased to announce an exciting opportunity for an Italian Speaking Digital Trust and Safety Specialist to join our team in Athens, Greece. In this critical role, you will help ensure a safe and trustworthy online experience for our Italian-speaking users. Your skills and dedication will be essential in managing trust and safety issues while upholding our community standards.

As a Digital Trust and Safety Specialist, you will interact with users, address safety inquiries, and implement best practices for online behavior. If you are passionate about online security and have strong analytical skills, we encourage you to apply!

Responsibilities

• Support Italian-speaking users by addressing their safety concerns and inquiries related to digital interactions.
• Investigate reports of safety violations, including harassment and inappropriate content, to provide timely resolutions.
• Enforce the trust and safety policies to ensure the integrity of our platforms.
• Educate users on safe online practices and promote a responsible digital community.
• Collaborate with the product and engineering teams to enhance safety features and policies.
• Analyze safety trends and user data to guide preventive measures and product improvements.
• Stay informed on industry developments and best practices in digital trust and safety.

Requirements

• Fluency in Italian and English, both written and verbal.
• Prior experience in trust and safety, online moderation, or customer support roles is highly desirable.
• Excellent analytical and problem-solving capabilities to address complex safety issues.
• Strong attention to detail and a deep commitment to user privacy and trust.
• Familiarity with digital platforms and knowledge of applicable online safety regulations.
• Ability to work collaboratively in a team setting, engaging with diverse user groups.
• Willingness to maintain flexible hours to support user needs, including weekends or holidays as necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....