Italian-speaking Customer Service Representative (f/m/d)

Are you ready to change the market?

PAIR Finance transforms receivables management across Europe using AI technology to analyze payment situations and create personal communication - boosting repayment rates while building trust between debtors and creditors.

As an Italian-speaking (Junior) Collection Specialist (f/m/d), you'll be the first point of contact for consumers, clients, and third parties for the Italian market from our HQ in Berlin. Working across multiple channels, you'll provide accurate information, resolve issues collaboratively, and document interactions in our CRM. You'll also spot patterns that help us improve our service continuously and work with AI-enabled tools to stay compliant and maintain high standards.

If you value transparency, ownership, and putting customers first - and you're fluent in Italian and English - we would like to hear from you!

Your Responsibilities:

• Handle incoming inquiries from clients, consumers, and third parties (e.g. lawyers) in Italian across multiple communication channels
• Provide clear, accurate information about accounts and ongoing processes
• Document all customer interactions accurately in our CRM system
• Collaborate with colleagues and other departments to resolve customer issues efficiently
• Flag recurring issues and contribute to the continuous improvement of our service processes
• Use AI-enabled tools and internal platforms to maintain high service quality
• Ensure full compliance with company policies, data protection requirements, and applicable regulations

What we're looking for:

Must-haves:

• Fluent in Italian and English, written and spoken, at a professional level
• Experience in a customer service or support role
• A clear, empathetic communication style and strong interpersonal skills
• Comfort with digital tools and AI-assisted platforms, and the ability to adapt quickly to new systems
• Hands-on experience with ticketing systems or CRM platforms such as Zendesk
• Strong organisational skills and a sharp eye for detail
• A collaborative, team-oriented approach

Nice-to-haves:

• Background in collections, debt recovery, or financial services
• Proficiency in additional languages such as Spanish and/or German

Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are important to us and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

• For a junior level role, our salary band is €32,000 - €35,000 gross per year and for a mid-level role, our salary band is €36,000 - € 44.500 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
• Unlimited employment contract, flexible working hours, and 28 vacation days for your work-life balance
• Company pension plan, partly covered Deutschlandticket (public transport) and access to "Corporate Benefits" voucher platform
• Strong, experienced, international team of 30+ nationalities to support and mentor you along the way, and a smooth onboarding process
• Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, and regular 1-on-1s with your lead
• Personal learning & development budget as well as German and English language courses
• Company summer and Christmas parties as well as regular team events
• This role is based in Berlin with a hybrid working policy. Our modern office is located near Uhlandstraße.

Our Interview Process:

Step 1: Getting to know you: Online interview with Jasmin, Talent Acquisition Specialist (30-40 minutes)
We'll talk about you, your motivation, and your background. You'll get a first look at PAIR Finance and what the role involves.

Step 2: Diving deeper: Online interview with Marco, Team Lead Collection, and one of your potential team members (1 hour)
We'll explore your experience and the role in more detail. This is your chance to ask questions and get a real sense of the work, the challenges ahead, and what it would be like to be part of the team.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich . If you have any questions, feel free to reach out via email ( jobs@pairfinance.com ) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!