Italian-Speaking Customer Service Representative

What success looks like in this role:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a 'Gartner Workplace Leader', we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.

Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support
• Coordinating Service Requests by following up with the cross-functional teams
• Team up with your colleagues to collaborate on problem-solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and following up on Service Requests

You will be successful in this role if you have:

• Fluent English language skills
• Native/close to native language skills in Italian (support language)
• Experience in telephone technical support or any customer service-related field is an advantage
• Considerable familiarity with the MS Office Suite and the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

Unisys Customer Service Team is for you if you would like to:

• experience real customer and employee diversity
• be a trusted team member and have a supportive supervisor
• work in an ethical company culture where you can be yourself
• be part of our internal career development programs -we are working with a huge number of technologies, which gives you continuous opportunities to find your own path
• have unlimited access to our online training tool to improve your soft skills and technical capabilities

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance - Premium Package provided for all Unisys associates after 6-months of tenure
• Home office allowance
• Last and foremost, a great team, as well as a lot of learning and training opportunities

Please note that Unisys Corporation is continuously expanding its scope, and the above position is being opened with a pipeline purpose for future opportunities. We will get in touch with you if your profile matches the criteria and provide you with further information about the selection.

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.