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3 candidati stanno visualizzando ora
Portogallo, PortoItalian-speaking Customer Service Advisor
Data di pubblicazione 20.08.2026
6 hanno inviato una candidatura
Position: Customer Service Advisor
Location: Porto, Portugal
Work model: on site
Employment type: permanent contract
Salary 1,000 EUR per month (x14 salaries)
+ Complexity bonus of €250
DUTIES AND RESPONSIBILITIES:
- Provide customer support via phone, email, live chat and social media channels
- Assist merchants with enquiries related to products, services and payment solutions
- Resolve customer issues efficiently while delivering an excellent customer experience
- Support merchants throughout their onboarding and product usage journey
- Identify opportunities to improve customer satisfaction and internal processes
- Collaborate closely with Sales, Marketing and other internal departments to resolve customer enquiries
- Maintain accurate customer records and document all interactions in internal systems
- Meet quality, productivity and service level targets.
REQUIREMENTS:
- Native or fluent French, both written and spoken (C2)
- Good command of English (minimum B2)
- Previous experience in a contact centre or customer service role is preferred
- Comfortable using smartphones, tablets, computers and digital applications
- Strong communication and interpersonal skills
- Customer-focused with a professional and solution-oriented mindset
- Curious, proactive and persistent when resolving customer issues
- Well organised and able to remain calm under pressure
- Ability to work effectively within a team in a fast-paced environment
- Available to work rotational shifts, including weekends.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
The Lemon Consulting
4 candidati stanno visualizzando ora
Data di pubblicazione 20.08.2026
6 hanno inviato una candidatura
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