Italian Speaking Customer Experience Specialist (on-site)

About the job Italian Speaking Customer Experience Specialist (on-site)

IMPORTANT NOTE: Candidates must be local to Lisbon and possess a valid Portuguese Residency Card/Work Permit (Cartão de Residência), active NIF, and active NISS.

Location: Lisbon, Portugal (100% On-site)

Schedule: Full-time (40 Hours/Week | Mon-Fri, 08:00-17:00 | Fixed Weekends Off)

Base Salary: €1,200 gross/month (14-month basis, pro-rated) + up to €150/month Performance Bonus

If you are an Italian speaker living in Lisbon searching for a rewarding position during the busy holiday shopping season, this opportunity is for you! We are hiring Customer Experience Specialists in Lisbon to assist with operational demands across Black Friday, Christmas, and the New Year Winter Sales period.

Main Responsibilities

• Client Care: Offer professional, friendly, and helpful support to Italian customers across chat, email, and phone interactions.
• High-Volume Support: Manage large volumes of customer inquiries effectively during peak seasonal rushes and sales.
• Order & Issue Resolution: Help shoppers resolve matters related to stock levels, shipment tracking, payment errors, returns, and exchanges.
• CRM Documentation: Log and categorize all customer tickets, interactions, and follow-ups accurately in the database.
• Team Synergy: Collaborate closely with team managers to uphold service excellence and reach team-wide goals.

Required Profile & Eligibility

• Languages Needed: Native or near-native Italian proficiency (C1/C2 level, written and spoken). Practical knowledge of English is advantageous.
• Mandatory Legal Documentation: Must currently reside in Portugal with all valid legal paperwork:
  
  
  • Valid Portuguese Residency Card / Work Permit (Cartão de Residência)
  • Active Portuguese NIF (Número de Identificação Fiscal)
  • Active Portuguese NISS (Número de Identificação da Segurança Social)
• On-site Requirement: Willingness to work 100% on-site at our central Lisbon office.
• Core Competencies: Strong communication skills, quick problem-solving capabilities, and composure during busy periods.
• Technical Proficiency: Comfortable using basic computer applications and eager to learn internal CRM tools.

Schedule & Work Site Details

• Shift Timing: Monday to Friday, 08:00 to 17:00 (Includes 1 hour for meal break)
• Weekend Policy: Fixed weekends off every Saturday and Sunday
• Office Location: Central Lisbon, Portugal (Easily reachable via public transportation)

Package & Workplace BenefitsBase Compensation: €1,200 gross per month paid over 14 months (pro-rated according to contract duration)

Bonus Structure: Up to €150 extra per month tied to performance achievements

Paid Training: Complete initial training provided to build your confidence prior to the busy retail period

Work Environment: State-of-the-art office facilities with an international team environment in central Lisbon