Italian Speaking Customer Experience Specialist (on-site)

About the job Italian Speaking Customer Experience Specialist (on-site)

IMPORTANT NOTE: Candidates must be local to Lisbon and possess a valid Portuguese Residency Card/Work Permit (Cartão de Residência), active NIF, and active NISS.

Location: Lisbon, Portugal (100% On-site)

Schedule: Full-time (40 Hours/Week | Mon-Fri, 08:00-17:00 | Fixed Weekends Off)

Base Salary: €1,200 gross/month (14-month basis, pro-rated) + up to €150/month Performance Bonus

Are you based in Lisbon and fluent in Italian? Looking for an engaging opportunity during the peak retail shopping rush? We are recruiting Customer Experience Specialists to join our central Lisbon operations, helping deliver top-tier support through Black Friday, Christmas, and the New Year Winter Sales.

Core Duties & Impact

• Customer Care: Connect with Italian-speaking clients through calls, emails, and live chats to deliver warm, efficient service.
• Volume Handling: Navigate intense order periods and high-volume customer contact smoothly during holiday and clearance sales.
• Resolution Management: Address inquiries regarding order tracking, product stock, payment issues, dispatch updates, and return processes.
• Database Tracking: Log all interactions, open cases, and operational details thoroughly within our CRM platform.
• Team Alignment: Work together with team leaders and colleagues to maintain high performance metrics and target goals.

Who We Are Looking For

• Language Abilities: Native or near-native level of Italian (C1/C2 level across speaking and writing). English competency is a distinct advantage.
• Mandatory Legal Paperwork: Must currently live in Portugal and hold all essential local documents:
  
  
  • Valid Portuguese Residency Card / Work Permit (Cartão de Residência)
  • Active Portuguese NIF (Número de Identificação Fiscal)
  • Active Portuguese NISS (Número de Identificação da Segurança Social)
• On-Site Presence: Complete on-site commitment at our Lisbon facilities.
• Key Skills: Outstanding communication abilities, problem-solving mindset, and composure under high workload conditions.
• Technical Aptitude: Basic digital literacy with the capacity to pick up CRM tools quickly.

Hours & Location Details

• Work Schedule: Monday to Friday, 08:00 to 17:00 (Includes a 1-hour lunch break)
• Weekend Schedule: Saturday and Sunday strictly off (No weekend work required)
• Work Location: Central Lisbon, Portugal (Well-connected to public transportation networks)

Compensation & PerksBase Gross Pay: €1,200 / month based on a 14-month distribution (pro-rated to employment length)

Performance Incentive: Up to €150 / month based on metric targets

Paid Training: Full paid onboarding program prior to peak season to set you up for success

Workplace Culture: Vibrant, contemporary office space with an international team in the heart of Lisbon