Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Position: Italian Customer Support Specialist

Work Model: On-site (Lisbon, Portugal)

Start Date: Immediate availability preferred

Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)

Position Summary

Ready to start your professional journey in Portugal? We are seeking client-focused Italian speakers to join our international team in Lisbon. Serving as the primary contact for Italian-speaking customers, you will handle inquiries across phone, email, and live chat. This position is ideal for proactive, detail-oriented individuals who thrive in dynamic, collaborative environments.

Key Responsibilities

• Customer Interaction: Manage incoming requests from Italian-speaking users via chat, phone, and email using an empathetic, professional tone.
• Issue Resolution: Diagnose user challenges, identify root causes, and provide customized, efficient solutions.
• System Documentation: Keep precise records of customer interactions, ticket statuses, and resolution notes inside the CRM system.
• KPI Achievement: Consistently meet performance targets such as CSAT, First Contact Resolution, and average handling speeds.
• Continuous Learning: Participate in regular training modules to keep up with software updates, company guidelines, and workflow adjustments.

Qualifications

• Language Skills: C1/C2-level fluency in written and spoken Italian; minimum B2-level English proficiency for systems, training, and team collaboration.
• Availability: Flexibility to work a 24/7 variable rotational schedule.
• Location: Daily on-site presence at our primary office in Lisbon.
• Work Authorization: EU/EEA citizenship, valid EU passport, or legal authorization to work in Portugal.
• Core Skills: Excellent communication abilities, active listening, stress tolerance, and a proactive mindset.

Compensation Options

Select between two distinct salary models depending on your circumstances:

• Option A: Local Package (For Local Residents)
  
  
  • Base Pay: €1,262.33 gross monthly (paid over 12 months).
  • Housing: Independent living arrangements.
  • Best For: Candidates already based in Lisbon or organizing their own housing.
• Option B: Relocation Package (For Candidates Moving to Lisbon)
  
  
  • Base Pay: €1,059.00 gross monthly (paid over 12 months).
  • Housing Included: Private bedroom in a shared company-managed flat with all utility bills fully covered.
  • Travel Perks: Flight reimbursement for your inbound ticket to Lisbon post-probation, plus organized airport pickup.

Perks & Benefits

• Growth Opportunities: Clear internal advancement tracks into QA, Corporate Training, or Supervisory positions.
• Fully Paid Training: In-depth initial training program to prepare you fully for the role.
• Inclusive Environment: Diverse, energetic atmosphere with company-sponsored team events, sports leagues, and social gatherings.
• Health & Wellness: Private healthcare insurance provided after 6 months, plus mental health support.
• Location Perks: Enjoy living in sunny, historic Lisbon with its coastal proximity and rich cultural scene.

How to Apply

Submit your resume in English or Italian. Qualified candidates will be contacted swiftly by our talent team for an initial phone screening.