Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Position: Italian Customer Support Specialist

Work Model: On-site (Lisbon, Portugal)

Start Date: Immediate availability preferred

Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)

Position Summary

Eager to launch your professional journey in Portugal? We are hiring client-focused candidates fluent in Italian to connect with our international team based in Lisbon. In this role, you will serve as the primary contact for Italian-speaking clients, handling inquiries through phone, email, and live chat options. This role fits proactive analytical thinkers who enjoy a dynamic, collaborative environment.

Key Responsibilities

• Customer Interaction: Address incoming requests from Italian clients via phone, email, and chat using an empathetic and professional tone.
• Issue Resolution: Troubleshoot user issues, pinpoint root causes, and provide customized, efficient solutions.
• System Documentation: Maintain precise records of client interactions, ticket statuses, and resolution notes inside the CRM database.
• KPI Achievement: Consistently hit targets for performance metrics like CSAT, First Contact Resolution, and handling speeds.
• Continuous Learning: Participate in ongoing training sessions to keep up with product upgrades, company policies, and workflow changes.

Qualifications

• Language Skills: Fluent command (C1/C2 level) of written and spoken Italian; B2 level English minimum for training, tools, and internal communication.
• Availability: Capability to work a 24/7 variable rotational schedule.
• Location: Daily on-site presence required at our primary Lisbon facility.
• Work Authorization: EU/EEA citizenship, valid EU passport, or legal authorization to work in Portugal.
• Core Skills: Excellent interpersonal communication, active listening, poise under pressure, and a proactive mindset.

Compensation Options

Select between two distinct salary models depending on your personal circumstances:

• Option A: Local Package (For Local Residents)
  
  
  • Base Pay: €1,262.33 gross monthly (distributed over 12 months).
  • Housing: Independent living arrangements.
  • Best For: Candidates already living in Lisbon or those who wish to arrange their own housing.
• Option B: Relocation Package (For Candidates Moving to Lisbon)
  
  
  • Base Pay: €1,059.00 gross monthly (distributed over 12 months).
  • Housing Included: Individual bedroom in a shared company-managed flat, with all standard utilities (water, electricity, gas, internet) completely covered.
  • Travel Perks: Complete refund of your initial flight to Lisbon after probation, along with organized airport pickup upon arrival.

Perks & Benefits

• Growth Opportunities: Accessible internal career routes into Quality Assurance, Corporate Training, or Management roles.
• Fully Paid Training: Comprehensive initial instruction to build necessary job competencies.
• Inclusive Environment: Vibrant, global atmosphere with company-funded social gatherings, sports leagues, and team events.
• Health & Wellness: Private health coverage after 6 months of employment, plus dedicated mental health resources.
• Location Perks: Enjoy living in sunny, historic Lisbon with its coastal surroundings and rich cultural lifestyle.

How to Apply

Send your resume in English or Italian. Qualified candidates will be contacted rapidly by our talent team for an initial phone screening.