Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Location & Workplace: Plovdiv, Bulgaria (Fully On-Site)

Language Requirements: Advanced or native Italian (C1/C2) and strong business English (B2+)

Job Title: Italian & English Speaking Customer Support Specialist - Car Rental Division

Schedule & Hours: Monday to Friday, 09:00 - 18:00 (No Weekend Shifts)

Contract Type: Permanent, Full-Time

Compensation: €1,350 gross / month

Role Summary

We are seeking an engaging Italian & English Customer Advisor to join our mobility support team in Plovdiv. In this role, you will act as a main link between our international car rental brand and Italian-speaking travelers across the globe. You will deliver high-quality guidance via phone and email, managing client queries at every stage of their rental experience-from initial booking inquiries to post-trip assistance.

Core Responsibilities

• Multichannel Support: Respond promptly to incoming phone calls and email queries in both Italian and English regarding vehicle availability, reservation edits, rates, and policies.
• Issue Resolution: Handle customer feedback, billing questions, security deposit clarifications, and insurance/damage claims with clarity, professionalism, and tact.
• Data & System Handling: Accurately update customer profiles, record interaction notes, and process real-time rental updates across our specialized CRM platforms.
• Operational Alignment: Interface directly with local airport counters, operational teams, and billing departments to streamline solutions for complex customer requests.
• Quality & Performance: Meet key operational targets (CSAT scores, response efficiency, call handling quality) while maintaining high service standards.

Candidate Profile
Essential Qualifications:

• Languages: Advanced or native fluency in Italian (C1/C2) combined with strong business English (B2+).
• Communication: Clear, friendly written and spoken skills with an ability to communicate complex rental terms simply.
• Service Mindset: Resourceful, empathetic, and naturally inclined toward helping clients navigate travel situations.
• Technical Skills: Familiarity with standard office applications, digital ticketing software, and web-based support systems.
• Work Arrangement: Full-time commitment to work on-site at our modern facilities in Plovdiv, operating on a standard Monday-Friday workweek.
• Background: Prior experience in customer service, call centers, tourism, or the mobility sector is a plus, though candidate potential and strong language skills are equally valued.

Onboarding & Training

• Duration & Structure: Thorough initial training provided upon your start date to ensure full preparation for operational success.
• Content: Comprehensive instruction covering rental terms, booking software, CRM systems, and simulated customer scenarios.

Compensation & Financial Perks

• Guaranteed Base Pay: €1,350 gross per month.
• Relocation Support: Complete relocation assistance provided, including flight arrangements, initial hotel stays, and administrative support for candidates moving to Plovdiv.
• Package Extras: Supplemental health coverage, monthly food vouchers, commute allowances, and corporate events.

Additional Benefits

• Predictable Schedule: Stable Monday-to-Friday shifts-enjoy every weekend free.
• Workplace Environment: Vibrant, modern offices equipped with relaxation zones and an inclusive international culture.
• Career Growth: Ongoing training and skill refinement to ensure long-term professional development within the mobility division.