Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Job Title: Italian-Speaking Customer Support Advisor

Location: 100% On-Site in Lisbon, Portugal

Employment Type: Full-Time | Permanent

Schedule: 24/7 rotational schedule (5 days per week, 8 hours per day)

Target Start Date: Immediate

Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)

Compensation Options:

• Local Option: €1,262.33 gross/month
• Relocation Option: €1,059.00 gross/month + corporate housing

Position Overview

Ready to embark on an inspiring professional journey in Portugal? We are actively recruiting service-oriented Italian speakers to join our diverse, international workforce in Lisbon.

Representing premium global brands, your main focus will be assisting Italian-speaking clients by resolving incoming contacts through calls, online chat, and email. This opportunity is perfectly suited for proactive problem solvers who excel in dynamic, fast-paced work settings. In this active role, you will help leading organizations maintain high standards of customer relations while building your career in a vibrant European hub.

Key Responsibilities & Core Tasks

• Customer Interaction: Address inbound inquiries from Italian clients across live messaging, voice, and email channels with empathy, courtesy, and efficiency.
• Issue Resolution: Identify customer difficulties, diagnose underlying technical or service issues, and deliver tailored, high-quality solutions to ensure full satisfaction.
• System Logging: Document all client communications, status adjustments, and final resolutions clearly and accurately within internal enterprise CRM platforms.
• Performance Goals: Reliably hit and exceed operational benchmarks, including customer satisfaction (CSAT) ratings, initial contact resolution metrics, and handling efficiency.
• Ongoing Learning: Engage in ongoing professional development sessions to remain knowledgeable about system updates, company guidelines, and operational procedures.

Candidate Profile & Qualifications
Essential Criteria:

• Italian Language: Native-level or operational fluency (C1/C2) in both written and spoken Italian for clear client interaction.
• English Competency: B2 level or higher to ensure seamless internal communications, training comprehension, and collaboration across departments.
• Schedule Flexibility: Readiness to work variable shift patterns across a 24/7 rotational operational schedule.
• On-Site Requirement: Consistent, daily physical attendance at our modern office premises in Lisbon (no remote option).
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation permitting full employment in Portugal.

Key Attributes:

• Excellent interpersonal abilities, sharp active listening skills, composure under tight deadlines, high emotional intelligence, and a strong personal drive.

Compensation & Employment Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:
Option 1: Local Resident Package

• Base Pay: €1,262.33 gross/month (distributed across a 12-month annual schedule).
• Target Audience: Ideal for individuals already living in or around Lisbon, or those who prefer to arrange and oversee their own living situation independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross/month (distributed across a 12-month annual schedule).
• Accommodation: A private bedroom in a company-administered shared apartment, including all utility charges (water, electricity, gas, and internet access).
• Travel Benefits: Complete flight ticket reimbursement following success during the probation period, plus arranged transport from the airport upon arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Clear, formalized career progression channels leading into Quality Assurance, Training, or Operational Leadership roles.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one to set you up for sustained professional performance.
• Work Environment: Vibrant, multicultural workplace atmosphere featuring company sports initiatives, social activities, and team bonding events.
• Health & Wellness: Private health insurance scheme starting after 6 months of tenure, along with specialized mental health support programs.
• Location Advantages: Experience living in Lisbon, celebrated for its sunny coastal climate, rich historical background, and energetic urban lifestyle.

How to Apply

Please submit your up-to-date CV written in either English or Italian. Candidates who meet the criteria will be contacted promptly by our talent acquisition team to set up an introductory telephone interview.